Question

Locked

RTSTOR.sys file missing

By painterh ·
Hello; I have a problem with one computer on my home network. The PC is running XP Home, and was doing fine until recently. I have SP3 installed, Avast anti-virus (up to date), Online Armor firewall,WinPatrol, and I keep Windows updates current. I justarted having these symptoms:
Window wants to install drivers for my USB card reader every time I start up. (the card reader is a SIIG USB 2.0 Reader/Writer & FDD). However, when it tries to install automatically I get as far as acknowledging that the software hasn't passed Window Logo testing. I click "continue anyway", and am presented with "The file 'RTSTOR.sys' on GenericWin2k/XP Multi-lun USB Mass Storage Driver is needed. Type the path where the file is located, and then click OK." In the "copy files from' box, it lists a temp folder which, after an exhaustive search, seems not to be found. I have tried pointing it toward the cd drive using both the original install cd for the card reader, and the Windows XP cd and it is not able to find this apparently crucial file. I end up exiting the install only to find rhat Windows was unable to install the device and my card reader is inoperable. I do not know what caused this, nor do I have a clue how to resolve it. Coincidentally, about the same time I lost my internet connection and have been unable to fix it either. Windows doesn't seem to want to renew the computers ip address with the router. I have Charter pipeline cable internet service, and a home network using a wired/wireless router. The computer in question is using an ethernet connection. If anyone has any suggestions or ideas, please help.-

This conversation is currently closed to new comments.

7 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Answers

Collapse -

How to remove RTSTOR.SYS

by Peconet Tietokoneet In reply to RTSTOR.sys file missing

Read more on it here:

http://www.baidumsg.com/Howtoremove/Howtoremove_42865.html

Please post back if you have any more problems or questions.
If this information is useful, please mark as helpful. Thanks.

Collapse -

re; RTSTOR.sys

by painterh In reply to How to remove RTSTOR.SYS

Thanks for your prompt reply to my post. I am going to give the removal a try as you suggested. I didn't realize I was dealing with a virus. I use Avast antivirus (free version) and have always reasonably safe. I guess I need to try a little stronger protection.
As far as the procedure for removal of this virus, it looks like I need to sort out my tcpip problems first. I can't even get online with my other windows machine until I figure out what caused to sudden loss of internet connection. When I try to repair the connection using the windows troubleshooter, I am told it cannot be repaired. The cable/internet service rep said it was a Windows issue and a re-install was probably needed. I do not have time to go through all that right now due to a heavy college course load (heavy at least for an old kid like me @57). The probem as Windows reports it is a failure to renew the computers ip address with the router or isp, and thus can't communicate with router.

Collapse -

Yep, the easy way is for a clean install of the Windows system. :)

by Peconet Tietokoneet In reply to re; RTSTOR.sys

The easy way out is to do a fresh install of the Windows System. I usually do it on my system to get out the bugs that Windows seams to pick up from time to time.
Hope your course goes OK. :)

Collapse -

You might try this........

by ThumbsUp2 In reply to re; RTSTOR.sys

The RTSTOR.SYS file is installed with the RealTec USB 2.0 Mass Storage Device (presuming the install goes correctly). However, that particular device is known to interfere with modems and network devices, especially if the latest drivers were not used to install it. Since you said you told it to install even though the drivers weren't signed, it's possible you've got the wrong (or outdated) drivers installed even though the device itself doesn't work.

Try going into your device manager and see if you have the RealTec USB 2.0 Mass Storage Device. If it's there, remove it and reboot the system. Then see if your internet connection returns.

Collapse -

Success!

by painterh In reply to You might try this....... ...

I want to thank you so much for helping me sort this out. While the Realtec USB Mass Storage device was not installed, I did (while I was in the device manager) roll back the driver for the card reader to the previous version. Additionally, I uninstalled my ethernet card and let Windows install it on restart, and to my amazement, my internet connection has returned. Even though the Realtec device was not directly the problem, your suggestions helped me think "outside the box" and try these other possibilities.

I do vaguely remember a while back, that Windows Update offered me an updated driver for a Realtec Mass Storage Device (even though I don't have one installed). I think this may have been when the series of problems began. Thank you again for your kind assistance.

Collapse -

Glad you got it fixed......... (nt)

by ThumbsUp2 In reply to Success!
Back to Malware Forum
7 total posts (Page 1 of 1)  

Related Discussions

Related Forums