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Scanner installion problems

By deskject ·
I bought a scanner(HP4400c) and installed it with no problems. Just followed the instructions and everything went find.
A little while ago I had to reformat my hard drive. Loaded some software on , including my hp desjet printer 722c. Then I decided to install the
scanner. This time not so lucky. The software process goes find. Then it instructs me to shut down and install the scanner itself. I do so going
through my printer. I leave the cd in and reboot. When the computer restarts I get the blue screen with the fatal exception error OE at 0028-00000339. I push a key and it takes me to the cd showing the software is properly installed. But it is only at step 1 . Its as thought it waiting for the next step again (install the scanner. I close it and try to use it and get the message "could not initialize scanner. I have checked the setting and it say it is installed. It shows up in device manger. I had followed all advice in HP help and tried cable, port configuration, bios settings, installing in safe mode, etc. Was not sure about lockdevice and dongles ????. I have tried to reinstall it a number of times no luck PLEASE HELP. I am
teaching at a high school and use my scanner a lot. I need my scanner :)

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Scanner installion problems

by deskject In reply to Scanner installion proble ...

PS I am running windows 98se and hooking my scanner up through my hp 722c printer. I have a MMX 233 computer

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Scanner installion problems

by TheChas In reply to Scanner installion proble ...

1. Make sure that the printer is turned on.
often when you chain parallel devices, they need to be on for the data lines to operate properly.

2. Did you install the chip-set drivers for the motherboard?
Sometimes, the parallel port needs newer drivers than the default W98 drivers.

3. Is the port set to ECP/EPP mode?
Many printers, and most scanners need the more advanced port setting.
You can check this by expanding the ports branch in device manager.

4. While I don't recall any pertinent updates, you might want to run Windows update to make sure that the problem is not from a system file version issue.

5. You may even want to download the latest version of the scanner and printer drivers from HP, and use them instead of the older versions on your CD.

Chas

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Scanner installion problems

by deskject In reply to Scanner installion proble ...

The question was auto-closed by TechRepublic

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Scanner installion problems

by cglrcng In reply to Scanner installion proble ...

This is a stupid question, but you are putting the scanner between the puter & the printer and turning both on right?

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Scanner installion problems

by deskject In reply to Scanner installion proble ...

The question was auto-closed by TechRepublic

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Scanner installion problems

by opatzg In reply to Scanner installion proble ...

So it runs out your parallel port. I'ld recommend a second printer card, had problems once with an epson printer and an epson scannerpassed through to. Won't do that again.
If extra printer card (or new usb scanner) is not an option, change your printer port settings in bios and make sure that is what the scanner needs it to be, also make sure the printer cable attached to the scanner is bi-directional and same for the printer attached to the scanner.
Good luck! Let me know what you can do.

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Scanner installion problems

by deskject In reply to Scanner installion proble ...

Tried the bios change as recommended by the company set up --no luck. The printer works fine.

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Scanner installion problems

by Gabriella In reply to Scanner installion proble ...

You don't say how much memory you have with PC - printer. What kind or reformat? is it compatible.?Your scanner is link straight to printer? and scanner straight to PC? if you cannot find help go to the PC manufacturer..233 is low.

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Scanner installion problems

by deskject In reply to Scanner installion proble ...

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Scanner installion problems

by deskject In reply to Scanner installion proble ...

This question was auto closed due to inactivity

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