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send/receive emails

By Daz'n'Ash ·
A strange problem with outlook express. Sending emails works just fine, all settings have been checked and rechecked, ISP tech support has said all settings are correct. However, although there is no problem sending emails, receiving emails is a problem. No matter who the sender, or what ISP. The problem is that unless replying to an email which was sent, no emails can be received. Any ideas?

System is running Windows 2000 Pro with SP3

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by dmiles In reply to send/receive emails

Many organizations employ a TCP/IP firewall, so those machines inside the firewall are not allowed to receive direct incoming connections. In such a setup, Lyris List Manager is disallowed from directly receiving email, and your site setup must be modified so that it can receive mail through your firewall, using a method that works with your security policy.
In a typical setup, there are two machines to think about:

mail.company.com (the firewall server that can receive mail)
????.company.com (the Outlook Express List Manager)

What you want to do is set up ????.company.com in your external DNS (what the rest of the world sees) so that mail addressed to ????.company.com actually gets delivered to mail.company.com.

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by Daz'n'Ash In reply to

Thank you for your help. This is not the problem. I checked ALL settings and they are correct accoridng to the ISP also the settings are correct. I have setup outlook express more times than I can remember, but this is the first time I have had this problem.

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by Skidoggeruk In reply to send/receive emails

Had a similar problem myself recently. After changing ISP, I wanted to continue using my old mail, so, had to change connection, through the account, to the new ISPs connection.

Here is a cut&paste from Microsoft KnowledgeBase

RESOLUTION
To resolve this behavior, verify that you are using the correct account settings for your assigned e-mail servers. You can obtain the server information from your ISP or local area network (LAN) administrator.
To verify the settings for your Internet E-mail account:
Start Outlook.
On the Tools menu, click Accounts.

NOTE: If Accounts does not appear on your Tools menu, then you are not using Outlook Express 5.

On the Mail tab, click the name of your e-mail account, and then click Properties.

On the General tab, verify that your e-mail address is correct.

On the Servers tab, verify that the e-mail server information is correct for both the incoming mail (POP3) and outgoing mail (SMTP) servers. Verify that both servers have the correct settings for your password and account name. Ask your ISP if your server requires you to log on by using a secure password authentication and if your outgoing mail server requires authentication.

On the Connection tab, verify that the connection that you use is correct. For example, you may connect through a LAN or through a dial-up connection. Without a valid connection, your e-mail program cannot communicate with the e-mail servers.

On the Advanced tab, verify that your server ports are correct. POP3 servers use port 110 and SMTP servers use port 25. Verify that these ports are correct. For more information, contact your ISP.

Click OK, and then click Close to save any changes.

Sounds like you may have tried all this stuff already, but have a look, perhaps something has been overlooked. Hope some of that helps.

Good Luck

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by Daz'n'Ash In reply to

It looks to me like you are referring to MS Outlook. The problem I am trying to resolve is in outlook express. Thank you for your help anyway. ALL settings are correct. I have configured outlook express many, many times and this is the first time I have had this problem.

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by mikex In reply to send/receive emails

If you have inernal exchange addresses, and in the same time you're using external email adrress to send the mail there can be a problem with a internal/external reply address of your e-mails, check the received e-mail reply address.

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by Daz'n'Ash In reply to

ALL settings are entered correctly. No doubt of that. I have been through the settings many times to ensure it is all properly set and even the ISP tech support has said it should work since the settings are correct. Thanks for trying to help anyway.

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by sgt_shultz In reply to send/receive emails

got Norton Internet Security? or ZoneAlarm? or some such? or had it recently and uninstalled it? try reinstalling it or removing it more completely? try another profile?

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by Daz'n'Ash In reply to

Good point sgt shultz, however this was not the problem. The HDD is new and has not had any such proggram installed on it. I will keep this in mind anyway. Thank you for answering.

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by Daz'n'Ash In reply to send/receive emails

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