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Serious help with Windows XP Install!!!!???

By james.doro ·
Okay here it goes. Recently I got hit with an annoying piece of software named "Antivirus 2008 XP" It bombards you with pop ups, system errors, informs you that you have over 2,000+ viruses (yeah right) and hijacks the web browser. The first time I had this I used a free program called SmitFraudFix and it cleared it right up. That was a different version of AP2008XP this one doesn't completely go away after using SmitFraud, but it did minimize most of the annoyance/damage. I have everything backed up so I figured what the **** and I would just reinstall Windows XP with the CD and have a new copy of XP and be done with it all. Now here is the problem

Somehow my keyboard is not activated or no longer works during the system boot up. After the E-machines logo screen it says "To boot from CD press any key now" and it gives me 10 seconds before moving on. My numlock light is on and it appears the keyboard is working, except no matter what I press it doesn't register and I can't boot from the CD. Same thing goes with trying to start up in safemode. I can't push F8 to get it going and whenever I have seen a screen that asks how I want to start Windows up with it doesn't let me scroll down the list, select, and hit enter. I can't do anything! This sucks royally!

Also for no reason now everytime I start windows it asks if I want to start up using Microsoft Windows XP Home Edition or default (windows). Again it gives me the option of scrolling through the list, but with a keyboard that doesn't work I cant do jack. Inevitably it selects the default which is my Windows XP HE, so I don't really know how that crap started up out of the blue, but whatever. I have tried to start up in safemode by opening MSCONFIG selecting BOOT.INI tab and hitting /Safeboot but even that doesn't seem or act like the typical safemode I'm used to.

I guess I am wondering how can I get the keyboard to activate so I can actually press any key and boot from the CD? If I can't then is there a way to force it to boot from a CD without pressing anything? I hope this is fixable!

Thanks a million!

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All Answers

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A couple of checks

by Jacky Howe In reply to Serious help with Windows ...

Check your user manual or Google for it and reset the CMOS, you will have to reset your Boot devices EG: CD ROM.
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An unplugged keyboard, or one that is faulty, should produce a keyboard error message during startup. This might produce a configuration error message that says ?Press F1 to continue.?
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If you think it is a hardware problem, replace it with a known good keyboard as it is really inexpensive to buy one.
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You could check the BIOS settings if you are able to: Switch on USB keyboard support if it isn't enabled.
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Tip: Hold a Key down, this will cause a stuck key error, which may allow you to enter the BIOS setup.
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If it is PS2 and it is not working when you try a known good keyboard it is probably the PS2 port on the motherboard that is at fault. Try using a USB keyboard.
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If it's the keyboard you might be able to fix it by raising it 4"-6" from a flat surface, turning it over so that the Keys are facing down and letting it go. If that does'nt work replace it.
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<i>Keep us informed as to your progress if you require further assistance.</i>
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<font size="1"><i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.</i></font>

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Could this be it?

by james.doro In reply to A couple of checks

First off I have no clue how to reset a boot drive or what the CMOS is. I don't have the manual anymore. It is about 3 years old. Now the keyboard is not a USB board, but an old plug or whatever they are called. Here is the crazy part. The last time I had this crap, before I could get it totally gone I couldnt use my keyboard and boot from the CD, but once I did get this crap out of my system it worked just fine and I could boot. I should have reinstalled while I had the chance lol. I will try a diff keyboard, but do you know of anything in the internal os of windows XP as to why it wouldn't activate a keyboard? Do you think there is still part of this strand of antivirus2008xp somewhere that is commanding it not to allow functionality of the keyboard? Thanks a lot!

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No....

by ThumbsUp2 In reply to Could this be it?

If the hardware functions properly, Windows doesn't even come into play when the keyboard is being detected/activated. Either the BIOS sees the keyboard during POST, or it doesn't. Some computers require a PS2 keyboard to have functionality before Windows starts. Some can boot with a USB keyboard (no PS2 needed) and can access the BIOS and other start up options well before the OS kicks in.

Since the BIOS is what gives you the option on the screen to "press any key to boot to CD", it obviously sees that device and is set to boot to CD as first device. It just gives you the option in case you've accidentaly left a CD in the drive when you last shut down.

So, now you need to set the BIOS to halt if there is a keyboard error and see if that's what is causing the problem. If the BIOS can't see (detect/activate) your keyboard, it should halt the computer.

Since you didn't tell us what make/model of computer you have, here are a few things to try while turning on the system.

Turn on the monitor first so it's warmed up. When you first turn on the computer and see anything at all on the screen, start pressing any of these keys below, one at a time, even multiple times through the list if you have time, before you see the Windows starting logo...

DEL (mine uses this key)
F1 (older Compaqs use this key)
F2 (most DELL's use this key)
F10
F11
F12

If and when you get to the BIOS, you're going to want to look for an option to Halt on ALL Errors. It's probably currently set to Halt on All Errors Except Keyboard. Sorry, without knowing what kind of computer you have, it's hard to tell you where that option is going to be located.

...

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Comp Info

by james.doro In reply to No....

Okay. I have an E-machines with 32bit AMD Processor its about 2GHZ with 1GIG RAM. It just has the stock keyboard with it. This is starting to make sense to me a bit now. Now my question is if I can still never get my keyboard to work how and where can I access the BIOS to play around with these options? BTW I have tried to press all of the typical Function keys to access menus before startup, but nothing. Thanks for all of your help so far. Its great having a resource like this where people can get a hold of you and help quickly! :)

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If the Keyboard isn't USB

by Jacky Howe In reply to Comp Info

it will be PS2, nowdays even USB Keyboards come with a PS2 adapter so that they can be used either way.
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Until you try another PS2 connection with another Keyboard to that port you won't know if it is the port has failed on the Motherboard.
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You'll need another keyboard.

by ThumbsUp2 In reply to Comp Info

Do you have, or can you get your hands on, another keyboard to test with? If the one you have won't work on boot up, it may not be working correctly after Windows starts either. After all, how often do we use those F keys in Windows? They may just be bad.

My advice would be to go buy another keyboard. Look for one that has either native PS2 connection or, if it's a USB keyboard, it comes with a PS2 adapter. Your BIOS may not recognize a USB keyboard and Windows might not either until after it starts and Plug n Pray finds it. You need something that can work before any OS starts or you won't be able to type your Windows password the first time it's used. After that and IF the BIOS recognizes a USB keyboard, you can remove the adapter.

Once you can get into the BIOS to set it to halt on all errors, you COULD test your old keyboard just to be sure. But, if the new keyboard works, why bother? Just toss the old one.

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Trying a USB keyboard this afternoon

by james.doro In reply to Serious help with Windows ...

Okay so yeah I have the stock keyboard which is a SP2 port on it or connection. I am going to run home today and get my other keyboard from a different computer which is USB. I'm thinking that will work, because when it boots up my wireless mouse which is USB is on and seems ready to go so I'm pretty sure the BIOS will detect my new USB keyboard. Either way I will be sure to have an adapter just in case. I'll get back to you and let you know what comes! Thanks! :-)

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Keep

by Jacky Howe In reply to Trying a USB keyboard thi ...

us posted.

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Your new USB Keyboard

by Jacky Howe In reply to Trying a USB keyboard thi ...

should have arrived with a USB/PS2 adaptor that is normally mauve/purple in colour.
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Check your user manual for the PC's Motherboard or Google for it or post the Make and Model and reset the CMOS by shorting the jumper, you will have to reset your Boot devices EG: CD/DVD ROM, Floppy Drive and hard Drive.
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If that works you can then check the BIOS settings and switch on USB keyboard support if it isn't enabled and reset your Boot devices.
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One of these keys should get you in.
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Common BIOS entry Keys
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F1
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F2
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DEL
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ESC
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F10
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You will know when to press this key when they see a message similar to the below example as the computer is booting. Some older computers may also display a flashing block to indicate when to press the F1 or F2 keys.
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Press <F2> to enter BIOS setup
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Tip: Hold a Key down, this will cause a stuck key error, which may allow you to enter the BIOS setup.
<br><br>
<br><br>
<i>Keep us informed as to your progress if you require further assistance.</i>
<br><br>
<br><br>
<font size="1"><i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome. </i></font>

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Check PC Info

by james.doro In reply to Your new USB Keyboard

Okay. When I get home I will get the exact specs of my PC. I don't know what kind of motherboard or all of that but I will get whatever I can and hopefully you guys know what to do with that particalar one.

So it seems I will have to reset the CMOS because I can't access the BIOS at all. Non of the F keys work as well as delete or anything to try and access it.

Check back soon for comp info!

Thanks a million!

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