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Should I support home users?

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Should I support home users?

briwlls
I'm reading the recent article/thread about, 'What support services do you use for your PC?' and it's got me thinking about my business.

I'm currently a one-person shop and about 70% of my business is small business and 30% home/end-users.

I once read a statement, that at the time was 4 years old, that said the home user market was not a viable market segment to base your business on. While that has stuck in my mind I see Apple offering this new AppleCare Pro product, Best Buy's Geek Squad is growing and Dell is now entering this market segment plus a number of other companies providing end user support.

I'm thinking of taking on a contractor to handle this home user side of my business...and just wondering if I should do this. What are other's doing to make this product segment work? Do you have a monthly maintenance contract i.e. $39.99 a month for one hour of support, or $279 for 5 incidents etc.? I just know the average home user is faced with a large number of bills and they just won't take a new bill just to support their computer.

Love to hear others thoughts, ideas and concerns.