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  • #2274960

    Support Department Setup

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    by becker-2004 ·

    Hi all, does anyone have any good links to articles or analysis on Tech Support deparments.

    Basically, we are looking at internal re-organization. And I am collecting information on what a proper tech support department is structured like.

    informatino like:
    – who does what?
    – how many people per user/per type of user?
    – who should report to whom?
    – what titles should they have?
    – RIO analysis of spreading IT responsililities amongst tech savvy analysts or keeping dedicated IT staff for the roles.

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