Symantec removed us from list, but is still stalling
by
oldmanmike
·
about 16 years, 10 months ago
In reply to Symantec maintains its own Blacklist?
Here’s what Symantec is saying:
Your gateway server was removed from the blocked list….. You were on the list as your gateway server was identified as a “Zombie”. Our probe network which receives spam from thousands of sources world-wide identified you as a possible spammer and you were blocked…..
At this time there is nothing further to troubleshoot with the Symantec filters. If you still have difficulty sending email to certain domains, contact those domains directly. They in turn can contact us to attempt to troubleshoot an issue that appears to be coming from a set of custom rules. Like a car dealership, we insure the car will work correctly, but we do not have responsibility over how those customers would drive the vehicle. Any liability and responsibility rests solely on the domain which is rejecting your email at this point.
So in other words, they publish us on their blacklist, and then say we’re responsible for contacting MSN, Hotmail, etc. to get their filters updated. Have you ever tried to get support from them in person?
I’ve actually gotten e-mails from real people at Hotmail support, MSN, and some other big hosting firms, but they’re all saying I need to get back in touch with Symantec.
Here’s what they say:
We have identified that messages from your IP x.x.x.x are being blocked based on the recommendations of the Symantec Brightmail filter.
The only way to stop this process is to contact Symantec and have them remove the recommendation that your IP be blocked. If you wish to be unblocked by Symantec you must work with Symantec, and not MSN Hotmail. The instructions to do this are below. Please follow these instructions as closely as possible as any deviation will result in delays in resolving your issue.
To do this, please send an e-mail message to: investigation@review.symantec.com
Shouldn’t Symantec be responsible for notifying domain admins that they’re going to be blocked? I’ve spent dozens of expensive hours working on this, and my customers are suffering the consequences.