General discussion

Locked

System hangup after phone disconnect

By jthservices ·
Whenever I log off the internet or end a fax session, after the call is disconnected my system freezes. This occurs whether I use communication software, fax software or dial-up-networking. I have a USRobotics 56k V.90 voice modem that I've been using for some time. I've re-installed the operating system and the communication software (Earthlink)with no success. I've also removed and re-installed the communications components of Windows '98 with no success. The problem appears common to all COMsoftware. In fact when I finish this session I'll have to reboot my system because it will lock up after I log off. Any suggestions will be welcomed. Thanks.

This conversation is currently closed to new comments.

5 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Comments

Collapse -

System hangup after phone disconnect

by cd In reply to System hangup after phone ...

Check to see the COM port your modem is using (start/settings/control panel/modems/diagnostics). Unless using an USB mouse, it could be a coflict with the port mouse is using.

For an external modem, try using the other serial port on the back of your PC.

Collapse -

System hangup after phone disconnect

by jthservices In reply to System hangup after phone ...

The question was auto-closed by TechRepublic

Collapse -

System hangup after phone disconnect

by simexx In reply to System hangup after phone ...

Sometimes it is an other software program that is running in the background. You did not state if you are using Win95-98-98SE or WindowsME nor pc or mac. You may want to see if when freeze occurrs if RNAAPP.exe is closing down but freezing up on you. Check control+alt+del and look of RNAAPP.exe and status; if not visible then click on DLLCMD32.dll in close down dialogue box. After you click on DLLCMD32 you will next see RNAAPP and its status. (The latter will be clear when you recheck the contl+alt+del keys.) While I can't advise you directly on how to restart RNAAPP other than by contl+alt+del keys, the fact is the problem is with RNAAPP.exe =>Microsoft Dial-up Networking Application V.4.90.3000 or DUN1.3.
You should join the microsoft general/public forum for other points that may help in you case. I have the same problem but believe it is related to my dial-up networking app and quality of dial-up connection provided by the internet service provider. Your problem is real common toWindows, you may need to reinstall the dial-up adapter and dialer; and poorly documented for a fix.

Collapse -

System hangup after phone disconnect

by jthservices In reply to System hangup after phone ...

The question was auto-closed by TechRepublic

Collapse -

System hangup after phone disconnect

by jthservices In reply to System hangup after phone ...

This question was auto closed due to inactivity

Back to Windows Forum
5 total posts (Page 1 of 1)  

Related Discussions

Related Forums