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The e-mail account does not exist

By bcmathis ·
We keep getting people telling us that they receive a NDR with the following message:

Your message

To: "user@domain.com" <user@domain.com>
Subject: RE: Subject
Execution:40012935 is ready for Approvals
Sent: Mon Mar 27 01:52:56 2006


did not reach the following recipient(s):
user@domain.com on Mon Mar 27 01:52:56 2006

The e-mail account does not exist at the organization this message
was sent to. Check the e-mail address, or contact the recipient
directly to find out the correct address.
<server.domain.local #5.1.1>

I know that this is not true because these are email address of current employees. We are running a pure Win2k3 environment with Exchange 2k3, BlackBerry Enterprise Server, GFI MailEssentials, & TrendMicro. Does anyone know why this is being caused and if so how do I solve the problem?

Thanks.

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by BFilmFan In reply to The e-mail account does n ...

Can you send mail to the other domain successfully?

Can you send mail to this account in your domain successfully?

Is the sender in the other domain on a blackhole list in your spam gateway?

Is the account they are sending to an alias or the actual account?

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by bcmathis In reply to

Poster rated this answer.

That isnt the issue we can send/receive with no problems, in fact, we can send and receive to someone and then the randomly the fourth or fifth email will get the NDR. It doesnt happen all the time.

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by HAL 9000 Moderator In reply to The e-mail account does n ...

Sounds as if Exchange is breaking down have you checked the Logs here for any signs of things not working properly?

Col

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by HAL 9000 Moderator In reply to

If you have a high volume of mail going through the system it's possible that this message is being generated as when a particular e-mail hits the system it's overloaded and is falsely deciding that the Exchange mail box is full and generates this message to the sender.

I would be checking Exchanges Logs to see what's happening here as you already have several returned notices you at least have a time frame to start with.

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by yinbig In reply to The e-mail account does n ...

Sounds like the bounce from a virus that has assumed the e-mail address of your user. It does not mean you have a virus but somewhere (somebody who has this user in their address book) has caught a virus and it's selected this address as it's FROM.

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by CG IT In reply to The e-mail account does n ...

humm the NDR means that the user at the receiving end doesn't exist. If this is an intranet email and the user is setup to get their mail via BlackBerry then I would venture that its the BlackBerry server program for Exchange or the client program that is causing the problem.

see: BlackBerry KB on Exchange 2003 here's a link

http://www.blackberry.com/knowledgecenterpublic/livelink.exe/fetch/2000/8021/customview.html?func=ll&objId=8021

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by CG IT In reply to

BlackBerry on Exchange usually works but......there have been issues.

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by CG IT In reply to

might also check GFI KB on possible BlackBerry issues when run in an Exchange Environment.

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by CG IT In reply to

don't think your TrendMicro AV is the problem. Also don't think it's really Exchange thats causing intranet email NDRs [which from your initial post seems to be what's happening]. Think it's the BlackBerry for Exchange thats causing it
Just a suggestion.

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