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Topic for my dissertation on degree on Helpdesk and ITIL Processes

By elviscome ·
I want a topic for my dissertation for my degree homours program. I want topic on helpdesk *** processes and ITIL, how processes has been improved and the cost involved in bad processes.
I chose below topics I dont know if good enough:
1. "A case Study on Strategizing a company to achieve ITIL certification for a service/help desk facilities"

2. " Making ITIL certification a must for a company to achieve for its service/help desk facility.--- A case study"

3. " A case study on upgrading a Company's service/help desk facility to achieving an ITIL certification".

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