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Training for 1st responders

By preaves ·
I'm looking for training materials to train use to train PC users to be the 1st line of response in a department or workgroup. I'm interested in any syllabi or objectives for such training. Any suggestions or pointers as to where to look will be welcomed.

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Training for 1st responders

by mlewis12 In reply to Training for 1st responde ...

Hello,
There are several good responses to your question. The best one, I have used this before, is the A+ certification books and some of the PC books (Peter Norton's hardware bible). There is also a method that I have taught before that works for non-technical ans somewhat technical type people, (Since you didn't say what level of expertise we're talking about). S.T.E.E.R. stands for 1. Symptom Definition (what is happening, when it happens, what is the user doing when it happens, and hasit happened before?)
2. Troubleshoot ( what are you running Win95, Win98, WinNT, etc, have you had any changes done to the system , add software, hardware, etc. Then ask if they have had this touble before ( I know that was asked before, the 2nd time will either get a new answer or a repeat of the old answer (looking for repeat).
3. Elminate Software (search Technet or Novell troubleshooting on the web), does it do the same thing no matter what software is running or is it just in Windows)
4. Elminate hardware (

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Training for 1st responders

by preaves In reply to Training for 1st responde ...

The question was auto-closed by TechRepublic

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Training for 1st responders

by gutridgesj In reply to Training for 1st responde ...

first is to make a flow chart of common problems and then have support ask a lot of questions to see where the problem is and then to narrow it down by eliminating things

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Training for 1st responders

by preaves In reply to Training for 1st responde ...

The question was auto-closed by TechRepublic

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Training for 1st responders

by preaves In reply to Training for 1st responde ...

This question was auto closed due to inactivity

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