Unable to access network shared drives

By lionheart1982 ·
One computer (of course it HAS to be the President's) on my network cannot to any shared drives on the server. I will type the path (e.g. \\SERVER) and nothing comes up. Typing a folder that's shared (e.g. \\SERVER\Applications) brings up an error that says the user doesn't have permissions and says "Incorrect function". I can ping the server in question. I've checked and made sure the user has full control to the folder. Clicking on the server name in the Entire Network dropdown list results in an error saying "The Server service is not started" but I checked the server and it is, in fact, started. Nobody else seems to have this issue, and can access the shares fine. I have verified that she's logged in to the domain.

Anyone have any advice? I look like an idiot to the owner of the company because we are trying to set up shortcuts to some server-hosted programs on her computer, and it's not working.

Her computer was recently infected with the XP Antivirus 2008 Malware program (which was removed with Malwarebytes Anti-Malware) so maybe that has something to do with it?

Any help would be appreciated.

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Check the "Server" Service

by Kenone In reply to Unable to access network ...

On her computer (the boss's) Click start/run, type services.msc, scroll down and find the Server service, double click it. You might have to stop and start it or just start it and make sure that it's set to "Automatic".

"Supports file, print, and named-pipe sharing over the network for this computer. If this service is stopped, these functions will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start."

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couple things

by shasca In reply to Unable to access network ...

Is it a member of the same workgroup, and or joined to the Domain.
Is file and print sharing enabled?
Any kind of local Firewall on that PC?
Can you browse to that Server in Network Places?

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by lionheart1982 In reply to couple things

Server service is set to started/automatic.

It is a member of the domain, but I noticed that on the Start menu it's showing her username instead of her full name (as specified in Active Directory). It was not doing this earlier.

File and print sharing should be enabled (it was working before), and I'm not aware of a local Firewall apart from probably Windows Firewall (XP SP2). I need to double check that, though.

When I browse to the server in Network Places, it's displayed in a list with other computers but comes up with a message saying there aren't permissions or something (have verified that she has full control to the shared folder, and is a member of the Administrators group), and says "The Server service is not started" (when it is, both on her PC and the server). I go:

My Network Places
- Entire Network
- MyDomain
- ServerName

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by -Q-240248 In reply to Responses

So, is the user logging into the AD or the local workstation?

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Domain as far as I know

by lionheart1982 In reply to Login

She's logging in to the domain, as far as I am aware. I will check that as well. Her login is the same for local/domain, so she might accidentally be logging on locally.

Her profile (and all files on her desktop, etc) are showing up when she's logged in, so I'm certain she is logging on to the domain. It also should not matter - I just logged in locally on my computer and was still able to access the same network shares, even though I was not logged on to the domain.

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File sharing in Windows XP


File sharing involves making the content of one or more directories available through the network. All Windows systems have standard devices making it easy to share the content of a directory. However, file sharing may lead to security problems since, by definition, it gives other users access to the content of a part of the hard drive.

As a result, it is essential that you share only directories for which it would not be extremely important if their content were revealed (or destroyed), Furthermore, you are strongly advised against sharing a whole partition of your hard drive. This operation is strongly discouraged if you do not trust the other network users!
Machine names

Firstly, you need to give a specific machine name. To do so, simply to go Control panel/System, then to the "Computer name" tab and then "Change...".

You need to have administrator privileges to perform this operation.
Simple file sharing

Simple file sharing is the sharing mode that is activated by default (and the only mode available in Windows XP Home, or Windows XP family edition). It makes it possible to globally share, for the whole workgroup, a directory's files, with no restrictions or passwords.

It is simple to use. In Windows XP however, you need to enable simple file sharing by opening My computer then Tools/Folder options... /View.. At the bottom of the scrollable list, make sure the Use simple file sharing (recommended) option is checked.

To share a folder, simply right-click the directory you want to share, then select the Share tab:

Administrative shares and hidden shares

When the name of a shared resource ends with the character "$", that means it is hidden, or that it doesn't appear in the list of resources.

By default, Microsoft Windows systems have hidden administrative shares to let the administrator of a machine access the machine's resources through the network.

The default administrative shares, which can be accessed only by the administrator, are as follows:

* C$: Access to the root partition or volume. The other partitions are also accessible by their letter followed by the "$" character;
* ADMIN$: Access to the %systemroot% directory, making it possible to manage a machine on the network.
* IPC$: Enables communication between network processes.
* PRINT$: Remote access to printers.

To view and manage the computer's administrative shares, simply go to Control panel/Administrative tools/Computer management/Shared folders/Shares. An alternative is to right-click My computer and select Manage.
Advanced file sharing

Advanced file sharing, available only in Windows XP and higher, involves defining access permissions to shared resources by user or group of users. Unlike simple file sharing, users have to be identified before shared resources can be accessed.

To set up advanced file sharing, you firstly need to disable simple file sharing by opening My computer, then Tools/Folder options... /View.. At the bottom of the scrollable list, make sure the Use simple file sharing (recommended) option is unchecked.

Secondly, you need to create as many user accounts as necessary. To create user accounts, simply click User accounts in the control panel, then Add. If an identical account (with the same password) exists on the remote machine, used by the user, he will not need to enter his password to access the share.

When sharing a resource (right-click, then Sharing and security), simply click the button Permissions:

To restrict access to the shared resource, you need to remove access to "Everyone" and then give access only to authorized users. Anonymous access may potentially be created thanks to the "Guest" account.
Using a shared resource

There are two methods for using a shared folder:

* Direct use of the resource via its address. The address of a shared resource has the following form:


computer represents the computer's name or IP address and share_name corresponds to the name given to the shared resource.
* The connection of a network drive, making it possible to link the shared resource to a virtual drive letter. To connect a network drive, simply open the file browser (Start/Run/"browse"), then in the Tools menu, select Connect a network drive... Choose an available drive letter and enter the folder name.


If access to shared resources doesn't work, it may be due to one of the following reasons:

* The network connection between the machines is incorrect. In this case diagnose the network;
* The users do not belong to the same domain.
* The computers on the local area network must have the same subnet mask. You can easily check this using the ipconfig command.
* A firewall (or antivirus) on the computer sharing the resource, on the computer accessing the resource or on the network is blocking access. Check the firewall's settings, and if necessary temporarily disable the firewall to find out whether the problem is related;
* The maximum number of users is 5 in Windows XP family and 10 in Windows XP professional.

# A special character (such as a space) in the name of a shared resource can block access for older operating systems.
# The rights of the NTFS file system can interfere with sharing rights since restrictions have priority over permissions.

Please post back if you have any more problems or questions.
If this information is useful, please mark as helpful. Thanks.

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exactly same problem here

by rocky777 In reply to Unable to access network ...

WIll get back to you as soon as i find a solution to this

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Have you tried loggin on under a different Domain Account from her computer

by 1bn0 In reply to Unable to access network ...

NOT an administrator account , just a known working user account.

If there is a problem with her domain profile on the local machine this will expose that.

If the different account does not work then you have eliminated the domain logon and access rights as part of the issue.

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