Question

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USB device causes computer to freeze

By geckoevan ·
I run Windows XP, whenever I connect my WD USB hard drive or a pny 1 gig memory stick the computer freezes. The bios is set to allow windows to manage it and it happens on all 4 usb ports of the machine. If I try to boot with the device connected, it will not boot. Other usb devices such as printers and cameras work fine. The memory stick is the only usb device connected when this occurs. Any help would be appreciated.
Thanks, Chris
geckoevan@sbcglobal.net

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All Answers

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same problem

by joewooten In reply to USB device causes compute ...

I have an xp machine and am getting the same freezing. USB mouse and keyboard and sutch work fine but my mp3 player my flash drive and the 2 external harddrives i have tryed will freeze the comp to where you have to hold power button till it turns off. Please, Please if you can help us let us know what to do.
Thanks, Joseph
joewooten@yahoo.com

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short on the USB controller

by w2ktechman In reply to same problem

I had the front ports go out on me with the exact same symptoms. I replaced the adapter and they were all fine again.
It may have been a power spike that killed them.

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power problem

by bhatnagar_nitin In reply to USB device causes compute ...

Might be oveloading the +5vUSB line.

Also, here are USB Help sites:
http://www.usbman.com/WinME%20USB%20Guide.htm

General USB troubleshooting in Windows XP
http://support.microsoft.com/kb/310575

Troubleshooting for USB drives
http://www.uwe-sieber.de/usbtrouble_e.html

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Good info!

by GruvyGal In reply to power problem

I was having the same problem. The last two links were very helpful. The third linked confirmed my suspicion that a program I recently installed (Spyware Doctor) was the culprit. I uninstalled it, and it resolved the problem. Unfortunately, simply disabling the offending program didn't work. PC Tools will have to fix this bug or lose a customer.

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Power management

by Jesus_C In reply to USB device causes compute ...

issue.Poke around in your bios

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Did anybody solve this problem?

by vincent.vintris In reply to Power management

I have the same issue. WD USB HD (MY BOOK) OR MP3 player freezes screen when connected.
Thanks
VV

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No.

by geckoevan In reply to Did anybody solve this pr ...

Hi Vincent,
It is not a short or bad usb connector or Bios setting or this or that as suggested, all reasonable, but dead end solutions. I am sure that if I formatted my hard drive and reinstalled everything the problem would go away, but I am not interested in that. Seems to be a common problem that eludes a solution to this day. I have no doubt it is a Windows management issue. My WD MY BOOK gathers dust in the bottom of the closet.

Chris

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Lets look again then

by w2ktechman In reply to No.

Have you uninstalled the USB ports, and then re-installed the MB chipset drivers?

Have you flashed the BIOS?

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update

by geckoevan In reply to Lets look again then

Hi,
I have not flashed the bios, I had heard that should be a last resort. I did uninstall and reinstall the usb ports and I also reinstalled a file that supposedly managed the usb ports from the original windows disk that was thought to be corrupt. I checked the bios, it is set to let windows mangage things. I think the biggest clue is that any usb 2.0 mass storage device works the first time I connect it to the usb 2.0 port on the desktop, but when I use the same usb 2.0 device on the laptop which is usb 1.0, it is recognized by the laptop and usable, but then when I take the device back to the usb 2.0 desktop, it locks up the desktop. The computer lock up happens whenever either a USB 2.0 WD My Book or the USB 2.0 PNY memory stick and I would imagine that it would happen with any usb 2.0 mass storage device.
Any ideas would be helpful, I have received many emails from others wondering if I had found a fix as they have the same issue.
Thanks, Chris

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Interesting find

by w2ktechman In reply to update

my other suggestion was going to be to plug in a powered usb hub to see if it might be a Power issue to the USB ports. Or alternatively, you could check out the PS as well.


Flashing the BIOS is not always a last resort, it just shouldnt be the first thing unless the latest version states a fix for a particular problem that you are having.

In 9 years, I have only seen 1 BIOS flash go bad, and I was trying it because the system (even posting) was unstable. I did not expect it to fix anything and flashing finished it off (failed halfway).
It was going to get a new MB anyway, so it really wasnt a loss at that point.

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