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USB ports problems

By crucheau ·
I have a laptop dell inspiron d1420 that came with Windows vista and I upgraded to Windows 7 ultimate, I noticed that when I plug in a USB mass storage, when I try to remove it, I don't get the the safe to remove message and lately when I try to remove it, I keep on getting the message it's busy and I can't remove it. I tried the same USBs on another PC and I have no problems at all. I connected a printer USB cable and wondows didn't llok for the driver neither didn''t install the printer, it left it as unspecified device with the name of the printer but i can't print. I tried with another PC running also Windows 7 ultimate and i got no problem, windows installed the driver, considering i used the same printer and same cable. What's wrong with my 4 USB ports and how to fix them?

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All Answers

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So did the USB Ports ever work on the Dell?

by OH Smeg In reply to USB ports problems

I would hazard a guess that the drivers for the USB didn't get properly installed when you installed 7 to it and you need to do it again.

If these USB Ports worked previously then the most likely thing is that you have some kind of infection and need to Scan the system to remove it.

Col

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Reponse To Answer

by crucheau In reply to So did the USB Ports ever ...

Well, I wouldn't be able to tell you because honestly, I don't remember if it ever worked.
However, if I have to reinstall the USB drivers, does that mean I have to reinstall Windows 7?
I have scanned the laptop with Avast and Malwarebyte anti-malware and CCleaner and nothing got fixed. What do you recommend?
Thanks

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more information

by crucheau In reply to USB ports problems

I have tried the Open the Hardware and Devices troubleshooter and nothing came up. I tried then Reinstall USB controllers.

This method resolves steps where the currently loaded USB driver has become unstable or corrupted.
Click Start, then type device manager in the Search box, and then click Device Manager.
Expand Universal Serial Bus controllers. Right click a device and click Uninstall. Repeat for each device. Once complete, restart your computer. Your USB controllers will automatically install. and all USB controllers got installed and it even installed my integrated webcam as a USB. However, when I connected my USB mass storage, it read it. At the moment to remove it, I got this message: "This device is currently in use. Close any programs or windows that might be using the device, and then try again". Of course the USB mass storage is closed and I don't have any programs opened. And this is the problem I always have when I have to remove the mass storage usb, so I go to My Computer, right-click on the usb mass storage and click Eject and select Continue. That is the problem I always have.
And as I connected the printer, in Devices and Printers, it shows with the printer series but in Unspecified section.

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Reponse To Answer

by OH Smeg In reply to more information

OK that is a Windows Problem not a Driver Problem.

As this is a new load of 7 I would suggest that you need to wipe the Drive and install 7 to a clean blank drive as there is something locking the USB Ports.

While you could try installing Whats Running and then closing one thing at a time down it's going to take a long time to isolate what is causing the problem and even then it may not be fixable and you have to reinstall the OS and associated software so you will have wasted more time and still have to reinstall.

Col

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USBs can be a pain!

by thomas4442 In reply to USB ports problems

After a clean install one can run into some driver issues due to the new updates. I recommend a "files and settings transfer" in the future. After a full virus and malware scan of course. One step is to go to>Device Manager and right click on the device and right click>scan for hardware changes. Next issue is that many MOBOs such as AMD have Intel drivers. This is common with Ethernet controllers. Google your system w/usb driver problems. Read up on the blogged solutions. Someone usually points to the driver solution. The easiest driver to find will be for the printer. Go direct to the printers website and download. Also sometimes there is a driver disk out there for your system, I found one on ebay once for 8 bucks. For future reference, when upgrading, use third party driver transfer freeware. It will scan and transfer all drivers to a removable disk. Then you can re-load the drivers later. I don't usually have a chance to use this because most of the systems I work on are FUBAR, which I wouldn't attempt a transfer for fear of a virus or worm. Vista to Win 7 upgrades are wishy washy anyway. Hope this helps.

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THANK YOU ALL

by crucheau In reply to USB ports problems

Thanks to you all, I guess I will have to reinstall the OS. Thanks a lot

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just a thought

by TRgscratch In reply to USB ports problems

some applications keep some 'temporary' files around, even after you close the document and stop the application. the O/S may see this and think that the USB device is still 'being used' and will give you that message. Try waiting a few minutes and then try to remove the device. I have had cases where I actually had to reboot the machine before it would tell me that it was 'safe to remove' the usb device.

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Reponse To Answer

by crucheau In reply to just a thought

I have done that, I waited and waited and even refreshed the desktop a couple of times, nothing. However sometimes it releases the usb still without giving me the message as it's safe to remove.

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