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Use simple files sharing

By kennwood ·
Norton Anti-Virus continues to give me the error message:

Cannot read subscription data. You may need administrator privileges.

I am logged on as the Administrator. I created a new administrator account called System Administrator, and that didn?t help.

If I go to the Norton web site and look at the Anti-Virus help, I get the instructions:

Right click the start button and then click explore.

Click tools and then click folder options.

Click the view tab.

Scroll down to and clear ?Use simple files sharing (recommended) ?.

The problem is that when I click on the tools tab, there is no ?folder options? option.

I?m running windows XP Pro. I have looked for help on my PC, on the Norton Web site, the Windows knowledgebase and so on and so forth, all has resulted in nothing. I have also uninstalled and reinstalled Windows XP Pro and Norton Anti-Virus, as part of Systemworks and the Norton Internet Security Professional.

Anybody out there know what I should do in order to get my ?folder options? option back?

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Use simple files sharing

by Loki777 In reply to Use simple files sharing

You may want to search symantec.com for the file "Rnav2003.exe" and run it to completely remove any registry references to Norton Antivirus and then reinstall Norton Antivirus. That should resolve this issue.

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Use simple files sharing

by PCTech26 In reply to Use simple files sharing

Windows XP can be very frustrating until you get use to it. Go to the folder that has the Norton Anti-Virus. Right click on the folder and select properties. Go to the sharing tab. Allow the folder to be shared for everyone on the local machine,and change the permissions to full access to the folder for everyone. This may take care of your problem. If you are not sure how to share the folder or set the permissions, check your XP manual.

Good Luck!

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