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Users with laptops

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Users with laptops

zlitocook
I am supporting a small group of users and three of them are lap top users. We have encryption, all service packs and use every thing from Websence to server and router protection set up.
I am the only IT person for an extended location; I have 180 users at my location and have had trouble with two lap top users. One is an old hat user she has used her old laptop to connect to the network from any where and go to work. The other is a new manager with limited knowledge about computers.
The problem is that both can not connect at home. They both have Charter networking for home, no wireless connection.
I have not used Charter so my knowledge for this is limited.