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Watchguard unable to retrieve the external network IP address

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Hi all.

I need help. I recently purchased a used Watchguard SOHO 6 and am unable to connect to the internet. Here is some information.

1. We have a static IP address.
2. Able to access internet with a Netgear firewall/router.
3. Cable connection.
4. Verified IP, subnet, gateway, and dns with ISP
5. Called ISP (Cox) and went through troubleshooting steps with them, including switching to DHCP and verifying the IP address. No IP address found.
6. Took the Watchguard to the house, plugged in and it worked fine. Was able to access the internet (DHCP). Different ISP but same cable modem (Motorola).
7. ISP thinks that the problem is in the Watchguard even though it worked fine with another ISP.

Since the firewall is used, I would have to pay for instigating a service with Watchguard and I am trying to avoid that if possible. We are a small office with a very limited budget.

This problem does not make any sense to me at all.

PLEASE HELP!!

Thank you in advance.

Allan Johnston

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Clarifications

In reply to Watchguard unable to retrieve the external network IP address

Clarifications

Additional Info

In reply to Watchguard unable to retrieve the external network IP address

I have also upgraded the Watchguard software to the latest version with no luck.

PLEASE HELP!!!

“Had” the same problem.

In reply to Additional Info

For some reason, the soho fails to automatically negotiate the link speed on the extnernal connection. All you gotta do is set it to what your cable modem supports. Most likely it will be 10mbps full duplex, but there are only four options to choose from, so you can play around until it works. You will find this setting on the external network configuration page.

I guess my alias is right

In reply to “Had” the same problem.

It worked. Thank you very much for your suggestion. If it a been a snake it would have bit me. The only consolation I have is no one else I spoke with thought of it either. :8}

Something to think about.

In reply to I guess my alias is right

You might also want to joint the free watchguard user forum. I have found many answers to common problems there.
http://www.watchguard.com/forum/

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