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Website Development and Maintenance

By trtjj ·
When putting together an RFP for website development and maintenance do you include:
1. SLA for uptime
2. Hosting
3. Server maintenance

In my previous job, our web developer also included server maintenance. There seems to be a difference of opinion at my current job. My issue is that you have to have a holistic view of the website. This not only includes the code for the site, but the database, server, and network. If one group has complete ownership, there would eliminate a lot of the pointing fingers if the site goes down.

Any thoughts?

Thanks,
tom

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Website development and Maintenance

by brwnebear64 In reply to Website Development and M ...

Tom:

I would not include server Uptime/SLA's for hosting in the same group as design and maintenance. The hosting is the platform by which the Design and Development and maintenance are done on, unless you are talking about the "design" as the actual architecture of the server itself and how it is configured and setup for the client.

My company handles this as 2 separate parts; hosting which is covered by it's own SLA and the design and maintenance of any design/development as part of a project, under Professional IT services. One is a e-sign agreement, which client signs up for under the hosting company (no liability to the designer/developer for server issues if any) and then a separate contractual agreement for the project, with it's own legal parameters. As a Project Manager (IT Services) and a Engineer for the hosting side of things this has worked out well for me with my company, for the past 14 years.

I hope this helps and answers your question.

Regards,
Darlene

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