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What's the deal with Outlook 97?

By TomSal ·
This same error has cropped up enough times that its finally aggravated me enough to ask if anyone can explain why it happens. I know how you fix it (I've got a lot of practice with this one) - it just makes no sense WHY it happens.

Here's the deal.

We use Outlook 97 as our client side email software. Seemingly out of the blue on random machines two separate error messages will appear on the machine.

1. "Mapisp32.dll error"
2. "GUI interface error, please restart Outlook"

Of courserestarting Outlook (or for that matter the whole machine) never solves the problem.

The solution is you have to first copy the users .pst file (you really don't HAVE TO, but I do it to be safe) then you need RENAME the Mapisp32.dll to something else, then you uninstall Outlook 97 and re-boot, then you re-install outlook 97 and re-boot...then you reconfigure mail.

Now can you see how this annoys me? This happened to 5 different computers in the last 9 months (beginning of the year). Btw, Ivirus scan the machines and they are reported as being "clean".

Its almost like Outlook just randomly feels like not working for you and then the error occurs. Every single time before the error happens - all seems fine, so it kind of "sneaks you".

Any explaination would be beyond appreciated.

Thanks.

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ol97 MapiSp32.dll problems

by Lee_Dailey In reply to What's the deal with Outl ...

howdy tomsal,

this is from the m$ support site ...
http://support.microsoft.com/support/kb/articles/q296/4/12.asp?id=Q296412

you will note they don't tell you what CAUSES the file corruption. [*grin*]

the only real fix i know of is to upgrade from o97 to either o98 to o2k.

i fixed mine by upgrading to o2k and service pack 1. sp2 for o2k is draconian about mail attachments, so i have NOT installed that service pack.

hope that helps,
lee

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