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When You Suspect the Customer Might Be Wrong

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thomas.gould

I have run into this problem myself in the past. The way I deal with this problem is to make sure I am escalating it to the right person. Next, with great sincerity I explain my position and where I think it will impact that project. Last, be confident in what you say. Answer the persons questions directly. I have found out that this usually eliminates any confusion down the road