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When You Suspect the Customer Might Be Wrong

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Hendry_Betts

Everyone here has given sound advice on how to manage change in a project. Once development has begun, a formal change process with impact analysis should exist. So, if half way through the project, the customer wants something new, they know it will be delivered after milestone 'X' and cost them '$Y'.

However, what I see in your post is that you are trying to guide your customers "interface" decisions based on your personal preferences. "... they were far too complicated..." Perhaps they are too complicated to implement? If that is the case, you should have planned for them since you never really convice a customer to change their mind [a sad fact].

Given this state, I would suggest either a) hiring someone who can implement the UI the customer wants or b) planning an exit strategy with a subsequent refund.