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Why no sound?

By mlffloyd ·
Four days ago my buddy was using the computer. Suddenly an ad appeared stating that for $39.00 it could fix computer errors-next thing no sound. The Device Mgr doesn't show anything amiss. The drivers appear to be O.K -it's a HP and I went to their sight. To audio controls show that everything should be working. Any ideas anyone-could it be a virus?
Thanks,
Malcolm

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If you are using XP

by OH Smeg In reply to Why no sound?

Open the Control Panel then Sound and Audio Devices and then when the next window opens click on the Audio Tab and make sure that the correct Sound device is listed. If it's not click on the drop down arrow on the right hand side and then select the Realtech listing.

See if that restores the sound. If it doesn't post back with your OS type and so on and someone here will attempt to help.

Col

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What, I can't hear anything :)

by robo_dev In reply to Why no sound?

Probably some malware and/or virus. If system restore is enabled, restore to a prior point in time and that should put things right. Otherwise, a package like Malware Bytes should be able to spot the bug.

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Delete the sound drivers....

by Peconet Tietokoneet In reply to Why no sound?

Delete the sound drivers then reboot your computer.
When up and running reinstall your sound drivers or update them if you have an add on card from another maker other than your motherboard.

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Rogue App?

by Brett0769 In reply to Why no sound?

Sounds like it could be a rogue application. There are tons of them, pretending to be legitimate apps and begging for your credit card data. If you know the name of the application (from the dialog it showed you, or if it's in your SysTray beside the clock), an Internet search should reveal instructions on how to remove it. Otherwise, I'd search for it using descriptive terms, like the text of the warning message it gave you. If you don't remember that either, try using more general terms to find it being discussed in a forum.

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