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Win2k restarts when shutdown is selected

By lleddac ·
When I select shutdown from the shutdown menu the machine reboots.
The machine was quite virus infected when I was asked to fix it. I wiped it updated the BIOS to the latest release from Dell and reloaded all the apps. Everything works well except when I tried to shutdown the machine to return it to the owner and it wouldn't. Should I degrade the BIOS back to the older version or is there something else I could try?
Thanks

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by CG IT In reply to Win2k restarts when shutd ...

check your bios ACPI power settings. Settings should be power off when power button is pushed. load up the defaults for that page if need be.

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by lleddac In reply to

I checked that already

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by lleddac In reply to Win2k restarts when shutd ...

I will look at that setting as soon as possible.
Thanks

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by sgt_shultz In reply to Win2k restarts when shutd ...

it is probably having an error on shutdown and restarting the system. to see the blue error screen, change the settings in System/Performance/Startup and Recovery. uncheck box that says automatically restart.
then shutdown and get error. post that

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by lleddac In reply to

Did what you suggested, no blue screen or any other errors

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by lleddac In reply to Win2k restarts when shutd ...

verrdy interesting I'll check that.
It seems to be fine the monitor light will start blinking like it is off and all of the sudden it will start booting. Power switch problem?

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by pete_xp In reply to Win2k restarts when shutd ...

I had the same thing with two different windows 2000 systems. I first thought it was a bios setting like wake on lan but it was not. I went to microsoft.com & did updates. After the updates the problem was gone and has not been back since.

Hope this helps

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by lleddac In reply to

When I reloaded the machine I put a network card in to do all the updates. Apparently there is a problem with the card. After I did all the critical updates I removed the card and the problem went away.
Thanks for your input though

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by lleddac In reply to Win2k restarts when shutd ...

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