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Windows 2000 freezes sporadically

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This is probably a common compalint.

The user in question received a new IBM Laptop last Monday with Windows 2000 and Office 2000 as part of a new SOE.

Since Monday, she has had four occasions where windows has frozen. Ctrl-Alt-Del doesn’t geta response, neither does toggling the Caps Lock key. The only solution is to reboot the machine.

On each of these four occasions, the user has been in either Word or Excel. On all of the occasions, the same three programs were open – Outlook 2000, Word 2000 and Excel 2000. The files being worked on have twice been local, and the other two times have been stored on the network.

Re-imaging the machine is not really a viable option at this stage, so any other suggestions would be appreciated.

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Windows 2000 freezes sporadically

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Windows 2000 freezes sporadically

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Have you installed the Office Service Release 1? If you’re not sure, do the following:

From any Office program, click Help in the toolbar, then the item that begins with “About”?such as “About Microsoft Excel.” If you have Office 2000 SR-1 installed, “SR-1” will appear in the box you see.

Microsoft recommends (obviously) that all Office 2000 users update to Office SR-1. I have encountered no problems with the update. The service release includes fixes for several issues that may apply in your situation.

There are several pages with FAQs and highlights for Office SR-1/1a. They are located at:

http://www.microsoft.com/office/SR1FAQ.htm

-and-

http://www.microsoft.com/office/sup/support.asp?lu=6&prd=office&pg=support/default.asp?PR=ofw2k

Hope this helps…

Windows 2000 freezes sporadically

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Bill,

Very good question. I should have specified that it is Office 2000 SR-1A that is part of the SOE.

Windows 2000 freezes sporadically

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