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Windows 7 Home Premium 64 bit System Image Problem

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Windows 7 Home Premium 64 bit System Image Problem

bhkolts
I have a new notebook with Windows 7 Home Premium 64 Bit installed on it. It is a factory fresh install. I sold this to a customer with the stipulation I would make a recovery disc for it. I am using Win 7's System Image to make the recovery disc. The System Image routine fills up one DVD and verifies it. At the end of the verify it gives an error message that the backup media is bad and can not be used. It then asks for another DVD and starts the backup over. This loop continues until I cancel the backup. The DVD burner works fine burning files to CDs, DVD-Rs and DVD-RW. Even the disc system image complains about is readable. Looking at Event Viewer, in the Applications->Backup log, it stated the media was to small for the image use a larger media. Well, I know one DVD is to small, but it should prompt me for another.
I have used System Image with Win 7 Home Premium 32 bit and with Win 7 Pro 64 bit with no problems.
Can any confirm this problem with Home Premium 64 bit and if so did you find a solution?
Thanks in advance,
Barry
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    1 Votes
    HAL 9000 Moderator

    64 Bit Home Premium Version. It's much more likely to be to do with the 64 Bit Version than the Home Version.

    The only difference between all of the different Versions of Windows 7 in either 32 or 64 Bit is the Product Key.

    Different Product Keys enable different features of the Windows 7 System. The only difference is that you need different Media to install 32 Bit to 64 Bit.

    Have you tried using a Dual Layer DVD Blank to burn to?

    Col

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    0 Votes
    bhkolts

    I'm sure it has to do with the 64 bit as I have used the 32 bit in Home Premium with no problem. But on the other hand I've used The 64 bit Pro and had no trouble. Could be one of those no answer problems, they seem to come my way
    I haven't tried a dual-layer yet if I can find some in town (small town) I will give it a go.
    Thanks for your reply,
    Barry

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    0 Votes
    CharlieSpencer

    and contact the h/w manufacturer to see if you could buy recovery media.

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    bhkolts

    I've been in contact with manufacture and they seem to be as perplexed as I am. I didn't think to ask about sending a recover disc. I'm dealing with the notebook division of a larger company that I buy computers from. The parent company has an option for a recovery disc when I buy a computer, perhaps the notebook division will also some day.
    The good news is the customer is no longer worried about having a restore disc, so I'm off the hook on this one.
    Still wonder if this is a one-off problem or something that will crop up later, but for now I can turn my attention to other pressing problems.
    Thanks again for your reply,
    Barry

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    0 Votes
    stuttgartt

    Save your time and money, it doesn't fit on a dual layer 8.5 GB DVD either. I had the same situation with my new 64 bit Home Premium on my notebook. Have you looked at the size of your C drive in properties? I forgot to do it myself at the time because I just made a repair disc and put the system image onto my external HD and I've updated it many times since then. I probably should have kept that original, my machine has a 'restore to factory condition' partition (PQSERVICE) but it never hurts to have a backup of the backup. Maybe you could try a 16 GB flash drive to see if that works then see what size it is on there, I'd be interested to know. I'd do it myself just out of curiosity but rolling back my system as it is now and rebuilding my profile is a giant pain and takes days.
    Because of the amount of data needed to run a Windows7 64 bit system plus whatever extra stuff the manufacturer has jammed in there it may be that there really isn't enough space on one disc and removing the first disc and putting a new one in resets the process to the begining? (Pure speculation loosely based on many previous puzzling events my system has thrown at me!)
    My Acer had so much useless extra stuff, I mean, who needs five different methods of making a backup and three different media centres etc etc?
    I know they're more expensive but perhaps your customer could be persuaded that owning a flash drive backup system image is a better alternative and worth springing an extra $15 for.
    Those "no answer problems" you mentioned always have an answer, it's just that it sometimes takes weeks, even months arriving. It's always a pleasant suprise when a solution emerges from the "digital smog" (thanks for the new phrase SPITFIRE_SYSOP!)

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    0 Votes
    bhkolts

    Thanks for the reply. It is good to know that someone else has experienced this problem, that it wasn't just the notebook I was dealing with. The way System Image is suppose to work is it will ask you for a blank disc until the image is complete. I just installed three desktops with Win 7 Pro 64 bit and made System Image disc for each with out any problems. Two of them required two DVDs and the third required three DVDs , it had Office installed on it.
    As for the "no answer problems" having an answer, yes one will pop up someday or MS will fix it. By the way I tried installing Service Pack One and it didn't help.
    Thanks for your reply,
    Barry

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    0 Votes
    ExtensiBILLit

    Hello bhkolts,

    I recently had the exact same problem with a Toshiba laptop that I purchased for one of my daughters. I have performed the system image process on 3 other laptops, all running Windows 7 Home Premium 64 bit, with no problem during the last 4 months. My personal laptop is also a Toshiba; the other two laptops purchased for my wife and our middle daughter, are made by Gateway(Acer). Thus far, in my case, the problem was intermittent.

    The weirdest part of the incident that I encountered is that Windows actually advised that the process was complete but when attempting to safely remove the dvd and close the window, I was then advised that the process was not complete and required another disk in order to transfer the remaining 4mbs! lol Which became even more humorous when I attempted to safely remove the disk and was advised that doing so would end the imaging process.

    When I checked the properties of the dvd, I was very surprised to see that is was listed as completely full and expected it to be corrupted for certain. To my surprise it was readable, but not a complete image; nor functional.

    After one more attempt with the same result I began troubleshooting. I will spare the details and jump to the solution; in my case the culprit was the device's driver. I downloaded the update from the Toshiba website with my computer and transferred it but didn't solve the issue. I Un-installed the device, rebooted, re-installed the device, and rebooted; no change.I used the Toshiba recovery software instead and had no problem. Following the philosophy of Occam's Razor (rarely works-lol) I re-installed the OS using the Toshiba recovery disks. Problem fixed!

    A few days later the drive began acting up and would only allow my daughter to burn files in the mastered format. When I finally paid enough attention while on the Toshiba support site I noticed the driver was listed under "known concerns" with the status of "developing solution". With the next update the problems have disappeared.

    I agree with one of the posts above in regards to the different levels of application availability between the various Window's 7 versions but believe that if Windows 7 Home Premium 64 bit is the culprit in your case, that it is most likely service related. I have noticed that services set to "manual" don't start up as consistently as within Windows Vista or XP. I have also witnessed on occasion that a services set to "automatic", will mysteriously stop running with no dependency issues or other explanation. Volume shadow copy is among those in which I've noticed behave in this illogical manner.

    I personally tend to over complicate issues while troubleshooting; adding the philosophy of Occam's Razor to this equation, would lead me to swap the drive as the next step if you can not locate a newer version of the device's driver and are unable to catch a needed Window's service sleeping on the job.

    Good luck!

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    0 Votes
    bni1369

    Barry,
    This might be a problem unique to Toshiba laptops. I've encountered issues like this with that brand on several occasions. My suggestion is that you use another product to create the image file (i.e. Acronis, Ghost, etc.). I have had much better results with other disc imaging products.

  • +
    1 Votes
    HAL 9000 Moderator

    64 Bit Home Premium Version. It's much more likely to be to do with the 64 Bit Version than the Home Version.

    The only difference between all of the different Versions of Windows 7 in either 32 or 64 Bit is the Product Key.

    Different Product Keys enable different features of the Windows 7 System. The only difference is that you need different Media to install 32 Bit to 64 Bit.

    Have you tried using a Dual Layer DVD Blank to burn to?

    Col

    +
    0 Votes
    bhkolts

    I'm sure it has to do with the 64 bit as I have used the 32 bit in Home Premium with no problem. But on the other hand I've used The 64 bit Pro and had no trouble. Could be one of those no answer problems, they seem to come my way
    I haven't tried a dual-layer yet if I can find some in town (small town) I will give it a go.
    Thanks for your reply,
    Barry

    +
    0 Votes
    CharlieSpencer

    and contact the h/w manufacturer to see if you could buy recovery media.

    +
    0 Votes
    bhkolts

    I've been in contact with manufacture and they seem to be as perplexed as I am. I didn't think to ask about sending a recover disc. I'm dealing with the notebook division of a larger company that I buy computers from. The parent company has an option for a recovery disc when I buy a computer, perhaps the notebook division will also some day.
    The good news is the customer is no longer worried about having a restore disc, so I'm off the hook on this one.
    Still wonder if this is a one-off problem or something that will crop up later, but for now I can turn my attention to other pressing problems.
    Thanks again for your reply,
    Barry

    +
    0 Votes
    stuttgartt

    Save your time and money, it doesn't fit on a dual layer 8.5 GB DVD either. I had the same situation with my new 64 bit Home Premium on my notebook. Have you looked at the size of your C drive in properties? I forgot to do it myself at the time because I just made a repair disc and put the system image onto my external HD and I've updated it many times since then. I probably should have kept that original, my machine has a 'restore to factory condition' partition (PQSERVICE) but it never hurts to have a backup of the backup. Maybe you could try a 16 GB flash drive to see if that works then see what size it is on there, I'd be interested to know. I'd do it myself just out of curiosity but rolling back my system as it is now and rebuilding my profile is a giant pain and takes days.
    Because of the amount of data needed to run a Windows7 64 bit system plus whatever extra stuff the manufacturer has jammed in there it may be that there really isn't enough space on one disc and removing the first disc and putting a new one in resets the process to the begining? (Pure speculation loosely based on many previous puzzling events my system has thrown at me!)
    My Acer had so much useless extra stuff, I mean, who needs five different methods of making a backup and three different media centres etc etc?
    I know they're more expensive but perhaps your customer could be persuaded that owning a flash drive backup system image is a better alternative and worth springing an extra $15 for.
    Those "no answer problems" you mentioned always have an answer, it's just that it sometimes takes weeks, even months arriving. It's always a pleasant suprise when a solution emerges from the "digital smog" (thanks for the new phrase SPITFIRE_SYSOP!)

    +
    0 Votes
    bhkolts

    Thanks for the reply. It is good to know that someone else has experienced this problem, that it wasn't just the notebook I was dealing with. The way System Image is suppose to work is it will ask you for a blank disc until the image is complete. I just installed three desktops with Win 7 Pro 64 bit and made System Image disc for each with out any problems. Two of them required two DVDs and the third required three DVDs , it had Office installed on it.
    As for the "no answer problems" having an answer, yes one will pop up someday or MS will fix it. By the way I tried installing Service Pack One and it didn't help.
    Thanks for your reply,
    Barry

    +
    0 Votes
    ExtensiBILLit

    Hello bhkolts,

    I recently had the exact same problem with a Toshiba laptop that I purchased for one of my daughters. I have performed the system image process on 3 other laptops, all running Windows 7 Home Premium 64 bit, with no problem during the last 4 months. My personal laptop is also a Toshiba; the other two laptops purchased for my wife and our middle daughter, are made by Gateway(Acer). Thus far, in my case, the problem was intermittent.

    The weirdest part of the incident that I encountered is that Windows actually advised that the process was complete but when attempting to safely remove the dvd and close the window, I was then advised that the process was not complete and required another disk in order to transfer the remaining 4mbs! lol Which became even more humorous when I attempted to safely remove the disk and was advised that doing so would end the imaging process.

    When I checked the properties of the dvd, I was very surprised to see that is was listed as completely full and expected it to be corrupted for certain. To my surprise it was readable, but not a complete image; nor functional.

    After one more attempt with the same result I began troubleshooting. I will spare the details and jump to the solution; in my case the culprit was the device's driver. I downloaded the update from the Toshiba website with my computer and transferred it but didn't solve the issue. I Un-installed the device, rebooted, re-installed the device, and rebooted; no change.I used the Toshiba recovery software instead and had no problem. Following the philosophy of Occam's Razor (rarely works-lol) I re-installed the OS using the Toshiba recovery disks. Problem fixed!

    A few days later the drive began acting up and would only allow my daughter to burn files in the mastered format. When I finally paid enough attention while on the Toshiba support site I noticed the driver was listed under "known concerns" with the status of "developing solution". With the next update the problems have disappeared.

    I agree with one of the posts above in regards to the different levels of application availability between the various Window's 7 versions but believe that if Windows 7 Home Premium 64 bit is the culprit in your case, that it is most likely service related. I have noticed that services set to "manual" don't start up as consistently as within Windows Vista or XP. I have also witnessed on occasion that a services set to "automatic", will mysteriously stop running with no dependency issues or other explanation. Volume shadow copy is among those in which I've noticed behave in this illogical manner.

    I personally tend to over complicate issues while troubleshooting; adding the philosophy of Occam's Razor to this equation, would lead me to swap the drive as the next step if you can not locate a newer version of the device's driver and are unable to catch a needed Window's service sleeping on the job.

    Good luck!

    +
    0 Votes
    bni1369

    Barry,
    This might be a problem unique to Toshiba laptops. I've encountered issues like this with that brand on several occasions. My suggestion is that you use another product to create the image file (i.e. Acronis, Ghost, etc.). I have had much better results with other disc imaging products.