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Windows Mail - Can't delete files in "Deleted" folder in Vista

By mccallumbs ·
I have a client who uses his "Sent" folder in Windows Mail as his filing system and he refuses to consider any other way to work.
The problem is, other than he works this way, is that he cannot delete e-mails in his "Delete" folder in Windows Mail in Vista. He has messages stuck that contain an error message stating that he has low memory, (I don't have the exact error message unfortunately) when in fact his computer has plenty of memory.

I was able to clear out his messages in his Outbox which were also stuck by downloading and running WinMail.exe and WMutil. I tried right clicking on the Delete folder and "emptying Deleted Items" folder and it didn't work.

And I tried using WinMail.exe and that didn't work either.

Since he uses his "Sent" folders as his filing system I don't want to do anything to risk corrupting or losing those files while deleting the ones in his "delete" folder.

If I follow the instructions for Resetting Windows Mail http://www.vistax64.com/tutorials/62560-windows-mail-problems.html
can I do that safely?

Appreciate any help you can give me.

Sheila

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Hotfix KB941090. I found this and MS didn't know about it

by davepiekarski In reply to Windows Mail - Can't dele ...

See Vista Winmail Hotfix KB941090. I found this and MS didn't know about it. MS said I had to create a new Data Base with a different id and would have to do a switchuser to continue using Mail. Absurd.

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Ummmm It is a MSKB

by IC-IT In reply to Hotfix KB941090. I found ...

Perhaps you meant that the lame help desk person didn't find it.

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MS didn't know about it

by davepiekarski In reply to Ummmm It is a MSKB

1st Level Support over several days didn't know about it. I eventually asked to escalate to next level of support and they found solution.

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try thi it worked for me

Download Microsoft KB941090

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