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Windows Media Player 7.1 Not Working!!!

By jbhardesty ·
I have a machine running ME and the Windows Media stopped working. I have tried to reinstall and it still just hangs and will not work. No virus' present. I am getting kernel32 errors and stack errors and also mmtask errors. Any suggestions?

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Windows Media Player 7.1 Not Working!!!

by Lizzy In reply to Windows Media Player 7.1 ...

Kernel32 errors are problems with your windows operating system installation. Before trying to get the media player to work, perhaps it would be best to do some maintenance on your system. First, all of this should be done in Safe Mode where only standard VGA drivers are loaded (no sound, special video, modem, etc.). This is used for troubleshooting PC's and you can do maintenance in this mode also. Please see Microsoft Knowledge base article for more information on Safe Mode. The article says it's for Windows 95, but it works for 98 and Me.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q156126
(remove any spaces)

When in safe mode, you will want to do system maintenance.

First, go to Start, Programs, Accessories, System Tools and in this order run the following programs:
1) Disk Cleanup
2) Scan Disk
3) Defragment

When you run Scan Disk, make sure you press the Advanced button and check the box in the top right to display a summary Always. Also, on the first window that comes up, check to automatically fix errors. Do a standard scan, not thorough--which could take hours and hours--only do this if you suspect the hard drive has physically gone bad.

After running all of the system maintenance, while still in safe mode, see if you can remove or uninstall Windows media player by going to the Control Panel, Add\Remove Programs, and select it and press OK to remove--choose all files, totally remove if option given to you.

Shut down the PC and then reboot normally. If windows is ok, then go ahead and try to re-install the media player again.

If you have other media players installed such as Real Player and Jukebox, you may want to uninstall them as well as they may conflict with the other software.

When the reinstall is finished, reboot before attempting to use the program.

Hope this helps.

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