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Windows xp Pro after using registry cleaner asks for "domain admin password

By sgwinstead ·
Hello, this is my first post here and I want to start off by greeting the group. I have tried to find the answer here in the previous posts. I have not seen a complete match here because of the "black screen" that she refers to that comes up before windows starts where she entered her password. Please read and comment.
I was "helping" a friend who is running Windows XP Pro by suggesting she run a registry cleaner to speed up her computer. She down loaded C Cleaner and ran it. after she ran it she tied to reboot. When she did the she could not get in to the OS. She informed me the "black Screen" that comes up before windows starts where she used to just enter her password it now ask for domain admin user name and password. When she enters just her password it will open to her desk top and go back to the same screen. We have tried everything from the safe mode and it all keeps doing the same thing. There is a back up in the computer of the registry but she can't get in.

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All Answers

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Try

by cmiller5400 In reply to Windows xp Pro after usin ...

Have you tried to use system restore to restore to an earlier point?

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system Restore,

by sgwinstead In reply to Try

tried it but it goes to the screen asking for the screen asking for the Domain admin password again.

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Okay then.

by cmiller5400 In reply to system Restore,

Have you tried administrator with no password? If that does not work please contact the manufacturer of the machine for assistance. We can not help with bypassing admin passwords.

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Yes we tried that

by sgwinstead In reply to Okay then.

We did try that. There was no requirement for a domain admin password prior to the use of Ccleaner registry repair.
Thanks

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First thing

by sgwinstead In reply to Try
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More than likely.....

by ThumbsUp2 In reply to Windows xp Pro after usin ...

.... the computer was running slow due to a virus and she didn't run Ccleaner enough times to completely disable it. Have her try to get into Safe Mode and run it again repeatedly until it reports there is nothing left to clean. If she can't get in using Safe Mode, it needs to be taken to the repair shop where it can be "degunked" properly.

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ATI Per Chance?

by The Listed 'G MAN' In reply to Windows xp Pro after usin ...

If you have an ATI card and you are using the ATI Catalyst drivers and you have disabled the ATI Hotkeys and ATI Smartstart services then you need to re-enable them. Otherwise the system just logs back off.

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