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WinXP Restarts When Shut Down

By siddh_patel ·
Hi,

I have problem in Laptop having WinXP OS. Recently I install Norton antivirus 2007.Since then XP does not get shutdown instead it restarts dispaying blue screen before winXP welcome screen. One of the Message in blue screen is "Unknown Software exception". This laptop was working fine with NortonAnitvirus 2006.

System still working fine with Norton 2007. I only have problem with shutdown. Everytime I try to shut down it gets restarted.

Pls. help

With Regards
Siddhpal Singh Patel

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hi

by operator1 In reply to WinXP Restarts When Shut ...

Uninstall norton and sleep peacefully.i had same problem with norton internet security i think it was ver 2003.and again norton 2001 was working perfectly on the same computer.
Its probably because of some trublemaking norton module.If you dont want to uninstall try manually killing norton modules and see if you can shut down.But who knows how main will react to that.Use caution.
Bye

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Not a NORTON fan!

by franklymydear In reply to hi

I agree with Operator1's reply.

Try uninstalling NORTON and see if the problem goes away. If it does...issue resolved, no thanks to NORTON! NAV does not seem to play nice with some other programs.

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