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November 14, 2006 at 6:32 am #2247998
Wireless Internet problem
Lockedby nyrangers424 · about 17 years, 4 months ago
Please help me! My wireless internet says that it is working, with an excellent signal strength, except I have no internet connection whenever I try to get to the web. Why is this? I have Windows XP with a wireless linkSyS setup. I tried restarting my computer and internet, but no results. Any help would be appreciated. Also I do not know much about computers so try to make easy for me to understand! Thanks
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November 14, 2006 at 6:32 am #3222947
Clarifications
by nyrangers424 · about 17 years, 4 months ago
In reply to Wireless Internet problem
Clarifications
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November 14, 2006 at 8:10 am #3222912
wireless
by vlape · about 17 years, 4 months ago
In reply to Wireless Internet problem
can you post the following:
click start, run. type in cmd and press ok.
type ipconfig /all. in the top left corner of the window left click the blue/black icon choose edit then select all, then press enter. you can then post the info from the window by right clicking on the web page and selecting paste.when you have that done open the command prompt again and type tracert google.com
paste the output of that and we will see whats going on
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November 14, 2006 at 9:10 am #3222887
re
by nyrangers424 · about 17 years, 4 months ago
In reply to wireless
Microsoft Windows XP [Version 5.1.2600]
(c)Copyright 1985-2001 Microsoft Corp.C://Documents and Settings/valued Customer>ipconfig / all
Windows IP Configuration
Host name…………:Valued-wjyf3l3
Primary Dns Suffix…:
Node Type…………:Mixed
IP Routing Enabled…:Yes
WINS Proxy Enabled…:NoEthernet adapter Local Area Connection 2:
Media State………:Media Disconnected
Decripition………:CNet PRO200WL PCI Ethernet Adapter
Physical Address….:00-08-A1-0D-47-BBEthernet adapter wireless Network Connection 2:
Connection-Specific DNS Suffix..:
Descripition………………..:Internet Wireless USB Network Adapter ver.2.6#2
Physical Address…………….:00-06-25-07-C9-1F
Dhcp Enabled….: Yes
Autoconfiguration Enabled..:Yes
IP Address….:192.168.1.102
Subnet Mask…:255.255.255.0
Default Gateway…..:192.168.1.1
DHCP Server………:192.168.1.1
DNS Servers………:167.206.3.209
167.206.3.212
167.206.3.143
Lease Obtained……Tuesday Novemeber 14, 2006 11:52:07
Lease Expired…….Wednesday Novemeber 15th, 2006 11:52:07 amc:\Documents and Settings\Valued Customer>
—————————————–
I followed your steps but I had to type it in by hand because there was no way I could find to get this information from the computer I am having problems with to my laptop which I am typing on now.-
November 14, 2006 at 10:22 am #3222869
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November 14, 2006 at 8:47 am #3222895
A few things come to mind
by w2ktechman · about 17 years, 4 months ago
In reply to Wireless Internet problem
First, are you connecting to your wireless network, or a neighbors (accidents happen)?
Second, do you have an encryption key set?
Third, is your router setup to give out DHCP addresses?
Fourth, do you have a cable\DSL\Sattalite ISP account?
Fifth, is your router configured for said account?
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November 14, 2006 at 9:17 am #3222883
re
by nyrangers424 · about 17 years, 4 months ago
In reply to A few things come to mind
Im not sure what an encryption key set is. Im assuming that everything you mentioned is right, becuase my internet always worked untill last night.
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November 14, 2006 at 9:25 am #3222881
Since it was working
by w2ktechman · about 17 years, 4 months ago
In reply to re
I will assume that you paid your ISP bills and that is not the issue.
The encryption key is for security on your wireless network. It is probably set to use WEP or WPA (possibly even WPA2).
If the key is setup on the system and router, then it will automatically ‘work’. But if the key was changed on either side, it will no longer work.
Refer to your routers documentation for setting and using the encryption.Also, you should be able to connect to your router and look over the settings. Make sure that you are actually connecting to your SSID. I knew someone that had this problem, the neighbors moved and their wireless went away. They had HW, but accidentally always connected to the neighbors wireless thinking it was their own.
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November 14, 2006 at 9:31 am #3222877
re
by nyrangers424 · about 17 years, 4 months ago
In reply to Since it was working
I dont believe the key is the issue here. My computer says that I am connected to my wireless setup, and it says that the connection is ‘Excellent’. What I cant figure out is why I still cannot access the web.
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November 14, 2006 at 10:19 am #3222870
ping out
by vlape · about 17 years, 4 months ago
In reply to re
did u run tracert google.com also try tracert 4.2.2.2 to eliminate a dns problem. I notived your DNS resolvers are from cv.net (asume cablevision) do u have any other computers on network, do they work. Have u unplugged the USB wireless card and plugged the laptop directly to the cablemodem? if service is working you should get a “hop” outside of your network. here is an example.
C:>tracert google.com
Tracing route to google.com [64.233.167.99]
over a maximum of 30 hops:1 <1 ms <1 ms <1 ms 192.168.0.2
2 <1 ms 1 ms <1 ms 12.165.2.1
3 449 ms 435 ms 435 ms 12.116.146.53
4 394 ms 425 ms 421 ms br2-a350s3.cb1ma.ip.att.net [12.127.5.26]
5 422 ms 417 ms 405 ms tbr2-cl16.n54ny.ip.att.net [12.122.10.22]
6 405 ms 385 ms 514 ms ggr1-p370.n54ny.ip.att.net [12.123.0.61]
7 542 ms 852 ms 794 ms att-gw.ny.qwest.net [192.205.32.170]
8 496 ms 382 ms 345 ms jfk-core-02.inet.qwest.net [205.171.230.22]
9 380 ms 403 ms 432 ms cer-core-02.inet.qwest.net [67.14.8.22]
10 641 ms 523 ms 386 ms chx-edge-01.inet.qwest.net [205.171.139.166]
11 362 ms 378 ms 366 ms 63.144.64.134
12 376 ms 1008 ms 789 ms 216.239.46.5
13 409 ms 464 ms 431 ms 72.14.232.57
14 * 370 ms * 64.233.175.26
15 361 ms 362 ms 354 ms 64.233.167.99Trace complete.
C:\>tracert 4.2.2.2
Tracing route to vnsc-bak.sys.gtei.net [4.2.2.2]
over a maximum of 30 hops:1 <1 ms <1 ms <1 ms 192.168.0.2
2 <1 ms <1 ms <1 ms 12.165.2.1
3 27 ms 26 ms 26 ms 12.116.146.53
4 34 ms 34 ms 34 ms br2-a350s3.cb1ma.ip.att.net [12.127.5.26]
5 34 ms 34 ms 34 ms tbr2-cl16.n54ny.ip.att.net [12.122.10.22]
6 32 ms 32 ms 32 ms ggr2-p390.n54ny.ip.att.net [12.123.3.62]
7 32 ms 32 ms 32 ms 192.205.33.94
8 33 ms 32 ms 32 ms ge-2-0.core1.NewYork1.Level3.net [4.68.97.8]
9 33 ms 33 ms 33 ms vnsc-bak.sys.gtei.net [4.2.2.2]Trace complete.
C:\>
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November 14, 2006 at 10:46 am #3222856
The connection to the wireless
by w2ktechman · about 17 years, 4 months ago
In reply to re
may show excellent, but that should not rule out your cable modem or router reset.
If your router and cable modem are not talking properly, you will not get out onto the Internet.Also, take the advise from the previous post about Pinging. this will tell if you are getting outside or not.
Check any firewall SW that you may have loaded. Sometimes they can tweak out and block all but DHCP.
contact your ISP and see if there is an outage in your area.
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November 14, 2006 at 11:01 am #3222849
ping?
by nyrangers424 · about 17 years, 4 months ago
In reply to The connection to the wireless
Im sorry, I do not understand what you mean when you say ping. I am terrible with computers. If you could just take the time to explain it that would be great.
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November 14, 2006 at 11:56 am #3222824
re ping:
by vlape · about 17 years, 4 months ago
In reply to ping?
try this:
click start, run. type cmd click ok. from the new window type tracert 4.2.2.2 let me know if you get a reply past line 4. it should look like the example in my previous post. if this does not give a reply, from the c:> prompt type ping 167.206.3.209
I believe your wireless is configured correctly. in your previous post where you pasted your ipconfig opuput i can see where your router is passing an IP via DHCP and DNS is being assigned from cablevision.
have you tried anything else in my previous post? try connecting the laptop directly to the cablemodem. also try right clicking on your wireless icon on the box next to the clock and choose repair.
hope this helps
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October 20, 2008 at 9:51 am #2795387
getting the same problem
by rex_god · about 15 years, 5 months ago
In reply to ping?
im getting the exact problem…there was a Windows security update that took effect on the 15th and i havent been able to get my wireless working. it sais that it is connected to the router and that im connected to the internet but it is so slow that it doesnt do anything. i rebooted my whole network…i got a new router…i can connect wired, but not wirelessly…i was able to use windows to configure my network but now it is telling me that i cannot have windows configure my network. i would have to turn on Wireless zero controll but Microsoft doesnt tell me how to do this. im getting connected i can get windows to ping an internet server but when i try to load the webpage it will not. while looking at my connection its only downloading 2 packets every 2 or 3 seconds? any thoughts
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January 28, 2010 at 12:43 pm #3020771
Wireless Problem
by Anonymous · about 14 years, 2 months ago
In reply to Wireless Internet problem
Try finding out if your computer’s internet access is turned on. Some have switches and others have key combinations(FN + “F” keys). Your manual will tell you which key combination you need to turn it on.
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January 28, 2010 at 12:57 pm #3020768
Yo dude, you know this question is almost 4 years old?
by cg it · about 14 years, 2 months ago
In reply to Wireless Problem
you would have had to rummage through old posts to find it and that takes effort and time….which is wasted on a 4 year old post.
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July 2, 2010 at 11:36 pm #2854841
But it wasn’t resolved….
by tanyathib · about 13 years, 9 months ago
In reply to Yo dude, you know this question is almost 4 years old?
It may be a 4 yo post…. but I am currently having the exact same problem and can’t find the fix for it…. and this post never went through to completion 🙁 I’ve been messing with this problem for too long – wish a solution could be easier to find – the damned of it is that I know it is an easy fix, I just can’t remember what to do!
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October 17, 2010 at 3:59 am #2861710
I also have this problem!
by amro89 · about 13 years, 5 months ago
In reply to But it wasn’t resolved….
One day, while surfing the web, the internet connection stopped working. I tried pressing “repair” and was told that something was wrong with the encryption key (if that’s what it’s called). I tried to type the key in again, and was then told I was connected, but I still wasn’t able to connect to the web. The signal quality is great.
I have windows xp.
I have had this problem a few times before. The first was when I first had bought the router, and was trying to get it to work. This time a friend of mine, who has a company fixing computers, solved the problem. I didn’t understand much of what he said, but he told me it wasn’t an easy problem to figure out. The second time was the same day I installed spotify. I didn’t do anything about the problem for about 2 months, and then suddenly it worked again.
Now I haven’t had wireless internett for over a week, but it works when using a cabel.
I am home for the weekend, and yesterday I installed spotify to my mothers mac, and today she can’t connect to the wireless. The stationary computer (that I am writing on now) has internet though.
Did you tanyathib figure out how to fix the problem?
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October 17, 2010 at 4:31 am #2861708
Better ask your own questions
by tobif · about 13 years, 5 months ago
In reply to I also have this problem!
Even though the symptoms can look the same: “Can’t browse the web”, the root cause can be very different for all of you.
The original poster in this thread probably had some proxy settings wrong, but if (s)he didn’t fix that as of yet, then I’m sure a new computer has come in place several years ago…
So, when you’re stuck and want to solicit some peer help, start your own thread. Just click on the button “Ask question”. If you supply more information, then you may get a quicker reply. (Type of OS, what you tried to do, what you expected to happen, what actually happened, did you notice anything unusual, has it worked before and so on.)
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