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Word 2002 closes with certain files

By egoldini ·
I?ve been having the message "microsoft word has encountered a problem and needs to close" with certain files that have around 30 pages. It usually happens with files that have the same data in other files. Sometimes, if I delete files that have the same data, then the file works fine (i.e if I have two files: website.com and website1.com and they share similar data, if I delete one of them, the other file SOMETIMES works fine) I?ve tried looking for normal.dot in order to rename it but they system doesn?t find it.
Help!!!!
THKS!

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by sgt_shultz In reply to Word 2002 closes with cer ...

wow, that is weird. i would give deleting normal.dot a try also. could it be your system is not finding it because you are forcing the find to look at hidden and system files? i believe that is under advanced in find in the find i mean fine print
are you up to date on all your office and windows updates. that is always worth a try. and do you have option of office repair from Start/Settings/Control Panel/Add Remove/Office/repair

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by DKlippert In reply to Word 2002 closes with cer ...

Delete any file that start with a tilde (~).
They're almost always temp files and can confuse Word.

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