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Word 97 attachments

By kweinhold ·
We are a Novell 5 shop with Windows 95/98 workstations. We use Netscape Communicator 4.75 for our e-mail. I have a
single
workstation/e-mail account that is having trouble with corruption. Every Microsoft Word 97 document (attachment) they try toopen receives an error message that Word has encountered file corruption while opening. I have reinstalled Word, and
Netscape. I have had them e-mail the files to other users and they can open them with no problem

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Word 97 attachments

by dmccull2000 In reply to Word 97 attachments

I had a similar problem with a person on my network. The first thing to do is scan for viruses. There are a lot of viruses out there that atach themselves to microsoft word atttachments. This will complete troubleshooting the application layer. Alsodo the same to the person that is receiving the file that is corrupted. The next part is to check the network cards. If you have a good fluke tester then let it monitor for about 15 min on both the sending and receiving computers to see if one is sending bad packets, or if one is putting them together correctly. If you dont have a fluke, try replacing these cards. I hope this helps.
Good Luck
David

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Word 97 attachments

by kweinhold In reply to Word 97 attachments

Although it turned out to be a local hardware problem, this did give us a good starting point. The hard drive was crashing and chose to start with Word and Netscape. It was downhill from there. We were trying to diagnose strictly from a software standpoint, so your answer got us changing gears.

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Word 97 attachments

by parier In reply to Word 97 attachments

Find and delete then normal.dot, reboot then re-associate file extensio for word/excel docs.

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Word 97 attachments

by kweinhold In reply to Word 97 attachments

I had already tried this several times.

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Word 97 attachments

by kweinhold In reply to Word 97 attachments

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