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Word 97 Error - Painful Error

By Dan Harmeson ·
I have spent sooooo much time trying different things, I can not figure this one out....Ill have you try it....

We are on a NT Network, this particular computer is getting Dr. Watson Errors at different areas of the application. Sometimes we would be working under the page setup, other times would would be pasting information. It comes up saying

That a Application Error had occured with WINWORD.exe
access violation (0xc0000005), Address 0x3070aeac.

ACK! I have tried everything. Reinstalling, New profile for the user, new install of windows...the users files are opening and she can use them for a while...a then BAAAM! Error.

I would seriously consider sending whoever fixes this for me a fat check....(if that was possible)...:)
Help.

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Word 97 Error - Painful Error

by Skitzizzy In reply to Word 97 Error - Painful E ...

Hello,

Access violation tends to indicate some component is trying to access a resource it can't, be it in the file system or in memory, which causes Winword.exe to crash.

I'll assume you've installed the SR-2 patch for Office 97 and that you are using SPack 5 or higher for WinNT. Now a few q's...

Does it work on another users profile or the admin profile? Does the system crash if the user is a power user or an admin rather than a normal user?

Office/Word also relies on the printer drivers to grab it's fonts, page settings etc, so try reinstalling the printer driver with an updated driver, it could be crashing when interfacing with the print driver.

Is Office installed on the C: and is the pagefile located on C Check that you have enough pagefile space and if office is running on another drive than C:, give that drive some pagefile space as well.

If the documents are using macros, try turning them off when (if) prompted and testing the documents without the macros running, something in their may be causing a problem as well.

Do you protect part of the documents?

Good luck,

Andy

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Word 97 Error - Painful Error

by Dan Harmeson In reply to Word 97 Error - Painful E ...

The question was auto-closed by TechRepublic

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Word 97 Error - Painful Error

by DKlippert In reply to Word 97 Error - Painful E ...

Delete all TMP files. Word leaves a lot of them around where ever the document was stored. Delete any files starting with a tilde (~).
Locate and Rename/Delete any Normal.dot files. There should be only one.
Start Word on the Start>Run line with:
Winword.exe /a

Check on any odd add-ins and the contents of the Startup folder.
In the original Word 7.0 the suggestion was disable automatic spell checking in the Grammer Check.
I think it was fixed in 7.0a

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Word 97 Error - Painful Error

by DKlippert In reply to Word 97 Error - Painful E ...

Have you found a solution?

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Word 97 Error - Painful Error

by Dan Harmeson In reply to Word 97 Error - Painful E ...

The question was auto-closed by TechRepublic

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Word 97 Error - Painful Error

by gperrie In reply to Word 97 Error - Painful E ...

Does this only happen with certain files? Try noting what files she has problems with and opening them on another PC.

I've had problems with really old files that were converted from WordPerfect and the solution was to open them in a newer version of Office(2000 in this cause - no idea why it didn't have problems!) then copy the doc into a completely new doc.

Gavin

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Word 97 Error - Painful Error

by Dan Harmeson In reply to Word 97 Error - Painful E ...

The question was auto-closed by TechRepublic

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Word 97 Error - Painful Error

by steve-the-helpdesk In reply to Word 97 Error - Painful E ...

I've had similar Dr Watson errors on NT boxes around my shop. Usually they occur during periods of high disc activity. I seem to have settled them all down by moving as many of the data files off the C: drive and on to a networked fileserver. Then Icreated as big a swap file as I can on the existing C: drive or by adding another small drive and creating extra swap file space on that one. Then comes the hard part - training the user to save their work on the networked drive and leaving the C: drive alone

It worked for me, many times

Good luck, buddy.

Steve

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Word 97 Error - Painful Error

by Dan Harmeson In reply to Word 97 Error - Painful E ...

The question was auto-closed by TechRepublic

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Word 97 Error - Painful Error

by hjs In reply to Word 97 Error - Painful E ...

Afterlooking at what you have done I would say you have a harware problem. Have you tried this user on another machine? If you have then the problem is the user. Here is why: If you have one user, two different machines and the problem follows then the user is doing something.

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