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Word printing problem

By Blackcurrant ·
Hi

My company uses a HP 4550n laserjet. It is setup so that plain paper is always taken from tray 2 and 'letterhead' is always taken from tray 1.

When using Word 2000 on a Windows 98 machine, I can tell Word which printer tray to use for the document, by clicking File>Page setup, selecting the Paper source tab, then selecting the paper type I require. Word will then print to the tray associated with the paper type I have selected. I can set the default tray by clicking Tools>Options and selecting the default tray from the Print tab. If, when printing from Word no paper is present in either tray, the printer will display a message asking me to 'load xx paper'.

However, using Word 2000 on a Windows 2000 machine, the option to selecta tray does not seem to be present. From the Print dialog box, I can tell Word to print to a different tray by accessing the printer properties and the printer driver can then be configured to print on letterhead paper in tray 1, but doing this eachtime I need to print to that tray is inefficient.

The problem is that the setting does not hold between sessions. Even though Tray 1 letterhead had been selected, the next time the document is printed Word 2000 defaults to Tray 2 plain paper. Theoption to use tray 1 can be setup in the NT Forms tab but if no paper is loaded in tray 1, then the printer will automatically switch to plain paper in tray 2. I know that Word 2000 takes its default paper tray from the options specified in the default printer driver, but would like to know if there is a way to make Word retain printing information specific to the document.

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Word printing problem

by Blackcurrant In reply to Word printing problem

If, when using Word 2000 on a Windows 2000 machine, I click File>Page setup and select the Paper source tab, the only options I am presented with are 'Default tray' and 'Form Select'. When I right-click in this area and select 'What's this?', the resulting information box tells me to select the tray I want to use. However, Tray 1 and Tray 2 are not listed, nor are any paper types listed.

How can I get Word 2000 (installed on a Windows 2000 machine), to display the paper types/trays used by the HP 4550n printer?

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Word printing problem

by Still_learning In reply to Word printing problem

Download and install the most current printer driver for the HP4550 printer. The problem sounds like a printer driver problem, not a Word or Windows problem. Hope this helps.

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Word printing problem

by Blackcurrant In reply to Word printing problem

Hi Still_learning, thanks for answering. The latest drivers are installed.

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Word printing problem

by Blackcurrant In reply to Word printing problem

Point value changed by question poster.

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Word printing problem

by Blackcurrant In reply to Word printing problem

Point value changed by question poster.

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Word printing problem

by Still_learning In reply to Word printing problem

Are you doing a network install or a local install?

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Word printing problem

by Blackcurrant In reply to Word printing problem

Hi, thanks for answering. The printer and Word are already installed...

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Word printing problem

by senam In reply to Word printing problem

Have checked the permissions on the printer.

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Word printing problem

by Blackcurrant In reply to Word printing problem

Hi Senam, thanks for answering. The logged in user is a member of the administrator group, which has full control over the printer.

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Word printing problem

by jboardman In reply to Word printing problem

It could a permissions problem - the file that holds that information may not be in a place where it can be overwritten by the user in question. Try it under the Administrator login and see if the problem is there as well.

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