Questions

a device is not working properly

+
0 Votes
Locked

a device is not working properly

isarum
device status : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)

Clarifications

markp24

hi can you check you event log for details?

  • +
    1 Votes
    PurpleSkys Moderator

    have you tried dumping the old drivers and downloading the new ones? I would personally start there.

    +
    0 Votes
    Bruce Epper

    So, uninstall the device in Device Manager and reboot the computer. If it doesn't reintall all of the necessary drivers, install them from the media you got with the device (if any). Or go to the manufacturer's website and download the appropriate drivers for the device. Or in the properties page of the device, select the Driver tab and click on the Update Driver button and have the system search for more appropriate drivers for the device.

  • +
    1 Votes
    PurpleSkys Moderator

    have you tried dumping the old drivers and downloading the new ones? I would personally start there.

    +
    0 Votes
    Bruce Epper

    So, uninstall the device in Device Manager and reboot the computer. If it doesn't reintall all of the necessary drivers, install them from the media you got with the device (if any). Or go to the manufacturer's website and download the appropriate drivers for the device. Or in the properties page of the device, select the Driver tab and click on the Update Driver button and have the system search for more appropriate drivers for the device.