+ 0 Votes First things first TNT@support 4 years ago First, I'm assuming you mean the Mustek PVR-H140 personal media device. If so, Mustek's website is of no help. They have links to drivers, owner's manual and quick start guide -- all of which don't have any information or downloads! Even their FAQ is blank for that device. Very poor customer service. If possible, I'd consider returning it for this alone. But barring that, you might have luck contacting this fellow TechRepublic member who also has one: http://techrepublic.com.com/5213-6257-0.html?id=3810257&tag=content;leftCol Good luck.