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Acer Aspire black screen but power on

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Acer Aspire black screen but power on

cass_uco
I have an acer aspire 4520 and while using (normal usage with camera plugged into a USB port) when it turned off (randomly).

I turned back on and the screen stays black.

(the power and battery light came on... as well as the computer).

I have tried it with just the battery and without the battery and get the same result.

(sorry if this description isn't the best... i'm not technically savvy).

I've had another acer "die" on me (the motherbord went out...). This is a pretty new laptop and has very mild usage.

I don't know if a button was pressed but of course I have tried them all.

Any suggestions?
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    0 Votes
    TheChas

    First, you really only need to post a question once in the forums here at TR. When you post the same question multiple times, many of the peers here will just skip over your question.

    Just how new is this laptop?

    If it is still under warranty, you should start out with Acer tech support and see if they have a quick fix.

    Does the laptop respond to the keyboard or does it appear to be in hibernation?

    When you power up, does it sound like it is loading Windows?

    Do you see the BIOS or any boot screens?

    You may have another dead laptop. Or, at least a dead display.

    Chas

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    spglmn

    I've had the same problem with 3 Aspire PC's in the last week. They suddenly don't boot anymore... they black screen. Can't even get into Safe Mode. I'm having a hard time believing this is just a bad piece of hardware. In one machine, sure... but in 3, all at once?

    I'm wondering if it's a firmware issue?

  • +
    0 Votes
    TheChas

    First, you really only need to post a question once in the forums here at TR. When you post the same question multiple times, many of the peers here will just skip over your question.

    Just how new is this laptop?

    If it is still under warranty, you should start out with Acer tech support and see if they have a quick fix.

    Does the laptop respond to the keyboard or does it appear to be in hibernation?

    When you power up, does it sound like it is loading Windows?

    Do you see the BIOS or any boot screens?

    You may have another dead laptop. Or, at least a dead display.

    Chas

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    0 Votes
    spglmn

    I've had the same problem with 3 Aspire PC's in the last week. They suddenly don't boot anymore... they black screen. Can't even get into Safe Mode. I'm having a hard time believing this is just a bad piece of hardware. In one machine, sure... but in 3, all at once?

    I'm wondering if it's a firmware issue?