Questions

Anyone had any joy in getting Windows 7 Drivers

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Anyone had any joy in getting Windows 7 Drivers

HAL 9000 Moderator
to work with the 64 Bit Version of Windows?

I have a Canon LIDE30 Scanner which has 7 Drivers but the Driver shows as not loaded when it's installed onto a 64 Bit Version of Home Premium.

Because it's Home Premium there is no XP Mode available and Canon doesn't list any 64 Bit Drivers for this Model Scanner.

Of course the fact that they have 7 Drivers and Software didn't help when I originally looked at supplying a new NB for this customer and the fact that I got him to run the Windows 7 Compatibility Tool and everything passed hasn't helped either.

Col
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    boxfiddler Moderator

    too busy looking over my shoulder keeping an eye on you to be hunting down 64 bit drivers.

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    Michael Jay

    Twice, then it would be a 64 bit driver?

    Yikes I hear airlock doors swinging and open.. :)

    Run away..

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    OH Smeg

    If you can hear the Doors opening it's way too late for you.

    There is a loud sound of Air rushing out the doors as they open a fraction and it's at that stage where you can get sucked through the opening.

    If you can hear the doors opening then you are relatively safe and have 3 minutes of life left. It takes that long to freeze solid. You are long dead before a lack of Oxygen can have any effect. :^0

    edited to add OH I should add I did try installing it twice but that didn't work either.

    I also tried using the Canon Driver Removal Tool quite a few times to remove the 32 Bit Driver and every time I ran it it supposedly removed the driver. Either it's telling me Lies or the Driver isn't being removed. :0

    Col

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    santeewelding

    Have been seen to by Stuxnet. I saw to it.

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    OH Smeg

    On Discovery have failed to Space Weld themselves shut through a lack of use.

    It just shows what a well designed and engineered device is capable of and that those who suggested that they where safe as the Airlocks would be Space Welded Shut don't know what they are talking about. :^0

    Col

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    Michael Jay

    but you installed the 32 bit first?

    If so there may be something stuck in the evil claw of the registry, perhaps searching the registry for cannon, assuming there are not any other cannon drivers could uncover something that the removal tool did not get.

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    HAL 9000 Moderator

    No there is a Windows 7 Driver which I installed and it failed to correctly recognize the Scanner but it did install without any error messages. The Scanner is shown in Device Manager or Connected Devices with the Generic Error 28 Driver not installed. I also tried a Auto Update/Search but that also failed to return a working driver.

    With other Scanners Canon has both 32 & 64 Bit Drivers but with this one they only list the Windows 7 Driver. Which is what I installed.

    Also as there is a Canon IP4500 Printer involved deleting the Canon Entries in the Registry isn't really an option. But I did look there first.

    Col

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    santeewelding

    And their problems.

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    The Master2

    Damned Newbies.

    Here I'm betting that this clown will never make another post or even return to see what has been suggested.

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    santeewelding

    Last refuge of scurrilous posters.

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    .Martin.

    you could give VueScan a go http://www.hamrick.com/

    the LiDE30 is on the supported list, so you should be good.

    normally I find if there isn't any windows 7 64-bit drivers, the 64-bit vista drivers will work

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    TheChas

    Hi Colin,

    When I look at the Canon USA site, they do not list any Windows 7 drivers for the LiDE30 scanner.

    Further, when I look at the Windows 7 support link, the LiDE20, 35 and 80 are listed as only supported for the 32 bit version of Windows 7.

    I would contact Canon support and get a formal response that the LiDE30 is not supported under Windows 7. Then, explain to your client that vendors do not support hardware forever and recommend a couple of newer scanners.

    One other option would be to try and install the Vista 64 bit driver and see if that works. You might need to go into the registry and change the Windows version for the driver to install. But, it might work.

    My rule for all Windows upgrades is to manually check for a driver at every hardware vendors site. If no driver is listed, I presume I will need to replace the hardware.

    Chas

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    HAL 9000 Moderator

    The LiDE 20 and 30 come with the same driver Disc so I would assume that if the 20 works with the 32 Bit Version the 30 will as well.

    There is no real problems with the need to buy a new scanner it's just annoying that I need to as it wasn't expected. Of course the only thing I didn't check is the one that I have problems with.

    The fact that I use a LiDE 30 as well which worked previously with the Beta and Trial Versions of 7 is annoying. Not really sure why it worked must have been something to do with Dual Booting with both the 32 & 64 Bit versions with the 32 Bit one being the first loaded. Maybe one of those things Fixed from the Beta as well.

    Of course if my one had not worked with the Beat & Trial versions I would have looked, but I'll give Canon a ring when they open this morning and see what they have to say.

    Of course the one I would prefer to replace it with is currently Out of Stock but that's nothing new as I always seem to be hit with this when I go looking at Cannon stuff.

    Col

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    boxfiddler Moderator

    too busy looking over my shoulder keeping an eye on you to be hunting down 64 bit drivers.

    +
    0 Votes
    Michael Jay

    Twice, then it would be a 64 bit driver?

    Yikes I hear airlock doors swinging and open.. :)

    Run away..

    +
    0 Votes
    OH Smeg

    If you can hear the Doors opening it's way too late for you.

    There is a loud sound of Air rushing out the doors as they open a fraction and it's at that stage where you can get sucked through the opening.

    If you can hear the doors opening then you are relatively safe and have 3 minutes of life left. It takes that long to freeze solid. You are long dead before a lack of Oxygen can have any effect. :^0

    edited to add OH I should add I did try installing it twice but that didn't work either.

    I also tried using the Canon Driver Removal Tool quite a few times to remove the 32 Bit Driver and every time I ran it it supposedly removed the driver. Either it's telling me Lies or the Driver isn't being removed. :0

    Col

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    0 Votes
    santeewelding

    Have been seen to by Stuxnet. I saw to it.

    +
    0 Votes
    OH Smeg

    On Discovery have failed to Space Weld themselves shut through a lack of use.

    It just shows what a well designed and engineered device is capable of and that those who suggested that they where safe as the Airlocks would be Space Welded Shut don't know what they are talking about. :^0

    Col

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    0 Votes
    Michael Jay

    but you installed the 32 bit first?

    If so there may be something stuck in the evil claw of the registry, perhaps searching the registry for cannon, assuming there are not any other cannon drivers could uncover something that the removal tool did not get.

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    0 Votes
    HAL 9000 Moderator

    No there is a Windows 7 Driver which I installed and it failed to correctly recognize the Scanner but it did install without any error messages. The Scanner is shown in Device Manager or Connected Devices with the Generic Error 28 Driver not installed. I also tried a Auto Update/Search but that also failed to return a working driver.

    With other Scanners Canon has both 32 & 64 Bit Drivers but with this one they only list the Windows 7 Driver. Which is what I installed.

    Also as there is a Canon IP4500 Printer involved deleting the Canon Entries in the Registry isn't really an option. But I did look there first.

    Col

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    0 Votes
    santeewelding

    And their problems.

    +
    0 Votes
    The Master2

    Damned Newbies.

    Here I'm betting that this clown will never make another post or even return to see what has been suggested.

    +
    0 Votes
    santeewelding

    Last refuge of scurrilous posters.

    +
    0 Votes
    .Martin.

    you could give VueScan a go http://www.hamrick.com/

    the LiDE30 is on the supported list, so you should be good.

    normally I find if there isn't any windows 7 64-bit drivers, the 64-bit vista drivers will work

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    0 Votes
    TheChas

    Hi Colin,

    When I look at the Canon USA site, they do not list any Windows 7 drivers for the LiDE30 scanner.

    Further, when I look at the Windows 7 support link, the LiDE20, 35 and 80 are listed as only supported for the 32 bit version of Windows 7.

    I would contact Canon support and get a formal response that the LiDE30 is not supported under Windows 7. Then, explain to your client that vendors do not support hardware forever and recommend a couple of newer scanners.

    One other option would be to try and install the Vista 64 bit driver and see if that works. You might need to go into the registry and change the Windows version for the driver to install. But, it might work.

    My rule for all Windows upgrades is to manually check for a driver at every hardware vendors site. If no driver is listed, I presume I will need to replace the hardware.

    Chas

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    0 Votes
    HAL 9000 Moderator

    The LiDE 20 and 30 come with the same driver Disc so I would assume that if the 20 works with the 32 Bit Version the 30 will as well.

    There is no real problems with the need to buy a new scanner it's just annoying that I need to as it wasn't expected. Of course the only thing I didn't check is the one that I have problems with.

    The fact that I use a LiDE 30 as well which worked previously with the Beta and Trial Versions of 7 is annoying. Not really sure why it worked must have been something to do with Dual Booting with both the 32 & 64 Bit versions with the 32 Bit one being the first loaded. Maybe one of those things Fixed from the Beta as well.

    Of course if my one had not worked with the Beat & Trial versions I would have looked, but I'll give Canon a ring when they open this morning and see what they have to say.

    Of course the one I would prefer to replace it with is currently Out of Stock but that's nothing new as I always seem to be hit with this when I go looking at Cannon stuff.

    Col