Questions

As an IT person, what do you wish your execs knew about IT?

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0 Votes
Locked

As an IT person, what do you wish your execs knew about IT?

RArsenault
Hey -- this question is for those in the IT community -- what do you most wish the executives knew about your department and what you do everyday?
Here's a start of some "gripes," if you will, from a network engineer:
http://community.whatsupgold.com/blogs/bestpracticestipstricks/fivethingsyouwishyourorganizationknewaboutit (free registration to see IT community content at WUGspace)
But what can you add to the discussion?
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    3 Votes
    Slayer_

    I also wish they could recognize each worker is a different person.

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    0 Votes
    TyDavis22

    And that they have different abilities

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    1 Votes
    Noricko

    I wish they knew you can get things done if you don't spend more.

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    2 Votes
    Tony Hopkinson

    know a lot about it....

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    0 Votes
    jtjenkins213

    On the other hand, I wish I didn't have to listen to them state "I'm just stupid around computers" (or something similar) every time I go to fix -any- issue, whether it was them or something else.

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    0 Votes
    mthomas

    How frustratingly mind-numbing the front-end tech's job is when we "fix" (band-aid) the same problems over and over . . . with never a resolution insight except "we're getting upgraded" and that takes YEARS. Then when we finally get our hands on the "upgrade" we experience the same network issues that have always been there, sapping productivity of the techs and the users. Execs don't care as long as their "numbers" are where they want them.

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    1 Votes
    tbmay

    It isn't going to change anything.

    We're not going to change people's perceptions. There will always be people who resent the IT expense. I said in a post earlier this week, this is just an extension of human nature as people will buy what they want, not what they need. People don't want to pay for these things. There's some sort of feeling of entitlement. Maybe it's all the free content on the Internet, and the fact that the answer to ANY problem you have can be ultimately found online. Of course, it does bode the question of if it's so easy, why don't they do it themselves. I don't know, but there's some sort of cultural, psychological thing going on that devalues the work IT people do.

    I think part of that is the "a high school kid can do it" perception. And no doubt, there are a lot of geeky kids out there with skills. And many guys in the server room are perhaps a bit too happy to be completely oblivious to the needs of the business, which doesn't mitigate the hostility.

    Another issue is the perception that their computing environment should be as predictable as electricity and water. Of course, software is infinitely more complex, and the only way to insure that level of predictability is to cripple their experience. However, I have noticed that perception.

    What do I wish they knew? I don't really care what they know. But since they don't know, it would be a good idea to trust me to take care of it. If they don't, they need to find someone else.

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    0 Votes
    BomberMedic

    I absolutely hate it when someone says, "Can you work your magic on this?" Whether it's a presentation, a spreadsheet, a server, a network, a desktop PC or whatever - I don't do magic. I work my a$$ off! I went to college, I've been in the business for years, I keep up with changing trends - WORK, not magic. Maybe it's partly my fault for consistently meeting or exceeding their expectations, but it's a lot a damn hard work. They never see the 16 hour days or the weekend long deployments just to make sure it "seems" like magic. I REALLY, REALLY wish they knew how much work it actually is.

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    1 Votes
    bill.yeomans

    I would much prefer our execs to admit they know nothing about IT. I'd prefer a call stating "My PC isn't working" rather than "i tried to fix it, but i think i've done something". What did you do? "can't remember". that so irritates me, a little knowledge is a dangerous thing.

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    0 Votes
    ben.w.young

    Not all ideas come from the top! Lets gets some management comming from the pro's.

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    0 Votes
    n.gurr

    I wish they knew less and knew it. I think that's the key. Although I think that IT has a lot to learn from business and these key lessons have to be learned to prevent outsourcing, less is better. Everyone thinks they 'know about IT' because they have a home pc, this leads to people asking for a solution rather than presenting a problem. As we are the pros let us do our job and guide you to the right choice.

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    0 Votes
    Englebert

    through IT

    IT staff work harder, late hours, on-call, smarter and produce automation that makes the quantum leap into taking your company to the next level.

  • +
    3 Votes
    Slayer_

    I also wish they could recognize each worker is a different person.

    +
    0 Votes
    TyDavis22

    And that they have different abilities

    +
    1 Votes
    Noricko

    I wish they knew you can get things done if you don't spend more.

    +
    2 Votes
    Tony Hopkinson

    know a lot about it....

    +
    0 Votes
    jtjenkins213

    On the other hand, I wish I didn't have to listen to them state "I'm just stupid around computers" (or something similar) every time I go to fix -any- issue, whether it was them or something else.

    +
    0 Votes
    mthomas

    How frustratingly mind-numbing the front-end tech's job is when we "fix" (band-aid) the same problems over and over . . . with never a resolution insight except "we're getting upgraded" and that takes YEARS. Then when we finally get our hands on the "upgrade" we experience the same network issues that have always been there, sapping productivity of the techs and the users. Execs don't care as long as their "numbers" are where they want them.

    +
    1 Votes
    tbmay

    It isn't going to change anything.

    We're not going to change people's perceptions. There will always be people who resent the IT expense. I said in a post earlier this week, this is just an extension of human nature as people will buy what they want, not what they need. People don't want to pay for these things. There's some sort of feeling of entitlement. Maybe it's all the free content on the Internet, and the fact that the answer to ANY problem you have can be ultimately found online. Of course, it does bode the question of if it's so easy, why don't they do it themselves. I don't know, but there's some sort of cultural, psychological thing going on that devalues the work IT people do.

    I think part of that is the "a high school kid can do it" perception. And no doubt, there are a lot of geeky kids out there with skills. And many guys in the server room are perhaps a bit too happy to be completely oblivious to the needs of the business, which doesn't mitigate the hostility.

    Another issue is the perception that their computing environment should be as predictable as electricity and water. Of course, software is infinitely more complex, and the only way to insure that level of predictability is to cripple their experience. However, I have noticed that perception.

    What do I wish they knew? I don't really care what they know. But since they don't know, it would be a good idea to trust me to take care of it. If they don't, they need to find someone else.

    +
    0 Votes
    BomberMedic

    I absolutely hate it when someone says, "Can you work your magic on this?" Whether it's a presentation, a spreadsheet, a server, a network, a desktop PC or whatever - I don't do magic. I work my a$$ off! I went to college, I've been in the business for years, I keep up with changing trends - WORK, not magic. Maybe it's partly my fault for consistently meeting or exceeding their expectations, but it's a lot a damn hard work. They never see the 16 hour days or the weekend long deployments just to make sure it "seems" like magic. I REALLY, REALLY wish they knew how much work it actually is.

    +
    1 Votes
    bill.yeomans

    I would much prefer our execs to admit they know nothing about IT. I'd prefer a call stating "My PC isn't working" rather than "i tried to fix it, but i think i've done something". What did you do? "can't remember". that so irritates me, a little knowledge is a dangerous thing.

    +
    0 Votes
    ben.w.young

    Not all ideas come from the top! Lets gets some management comming from the pro's.

    +
    0 Votes
    n.gurr

    I wish they knew less and knew it. I think that's the key. Although I think that IT has a lot to learn from business and these key lessons have to be learned to prevent outsourcing, less is better. Everyone thinks they 'know about IT' because they have a home pc, this leads to people asking for a solution rather than presenting a problem. As we are the pros let us do our job and guide you to the right choice.

    +
    0 Votes
    Englebert

    through IT

    IT staff work harder, late hours, on-call, smarter and produce automation that makes the quantum leap into taking your company to the next level.