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Attention Lotus Notes Guru! Need Help please!!!!

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Attention Lotus Notes Guru! Need Help please!!!!

wmwphl
Id reinstalled a lotus notes account of a user here in my company but upon finishing the installation user cannot access anymore her archive. It says "file is encrypted". Grrr I was using the same id file .Please help or I will be skined alive by theu ser for she will be lossing a 2gig file or mail archives.

Please Help.....
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    Tig2

    And are you using Domino?

    Did the user encrypt her archive? Or are you referring to her active inbox?

    What prompted the reinstall? Can you back out?

    Easiest fix- give the user Admin access to the database housing her mail. Might at least give you a work around.

    Good Luck!

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    wmwphl

    What version? Using R6.5.3

    And are you using Domino? Yes

    Did the user encrypt her archive? All created nsf whether current indox or archive seems to be automatically encrypt. ( Id creatde a new archive & check its settings & it was encrypted )
    Or are you referring to her active inbox? no her Archive nsf

    What prompted the reinstall? got problem with users os
    Can you back out?

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    computacentre

    Delete the contents of the data folder with the exception of the user id file.This will set lotus back to default so that the configuration wizard will run.It will allow you to choose the mail file and server.Also , do not delete the notes.ini file

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    computacentre

    make sure the domino server is apm01

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    rocscb

    On the Administrator window for Domino do the following:

    Click : Administrator.
    Select Full Administration
    Select the users Archive file and add him as an Administrator to his archive file.
    Then copy the file back to his/her local disk.

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    dcsmith

    This is what our IT services had me do and it worked.

    1) Open Internet Explorer (even if you use a different default browser), and go to Tools, Internet Options, and click on the "Programs Tab"
    2) Select "Lotus Notes" as your default email application
    3) You must close Lotus Notes and restart it, as well as close and restart Word before this will work.

    Hope that works for you as well!

    Donna

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    0 Votes
    computacentre

    Delete the contents of the data folder with the exception of the user id file.This will set lotus back to default so that the configuration wizard will run.It will allow you to choose the mail file and server.Also , do not delete the notes.ini file

    +
    0 Votes
    rocscb

    On the Administrator window for Domino do the following:

    Click : Administrator.
    Select Full Administration
    Select the users Archive file and add him as an Administrator to his archive file.
    Then copy the file back to his/her local disk.

    +
    0 Votes
    dcsmith

    This is what our IT services had me do and it worked.

    1) Open Internet Explorer (even if you use a different default browser), and go to Tools, Internet Options, and click on the "Programs Tab"
    2) Select "Lotus Notes" as your default email application
    3) You must close Lotus Notes and restart it, as well as close and restart Word before this will work.

    Hope that works for you as well!

    Donna

  • +
    0 Votes
    Tig2

    And are you using Domino?

    Did the user encrypt her archive? Or are you referring to her active inbox?

    What prompted the reinstall? Can you back out?

    Easiest fix- give the user Admin access to the database housing her mail. Might at least give you a work around.

    Good Luck!

    +
    0 Votes
    wmwphl

    What version? Using R6.5.3

    And are you using Domino? Yes

    Did the user encrypt her archive? All created nsf whether current indox or archive seems to be automatically encrypt. ( Id creatde a new archive & check its settings & it was encrypted )
    Or are you referring to her active inbox? no her Archive nsf

    What prompted the reinstall? got problem with users os
    Can you back out?

    +
    0 Votes
    computacentre

    Delete the contents of the data folder with the exception of the user id file.This will set lotus back to default so that the configuration wizard will run.It will allow you to choose the mail file and server.Also , do not delete the notes.ini file

    +
    0 Votes
    computacentre

    make sure the domino server is apm01

    +
    0 Votes
    rocscb

    On the Administrator window for Domino do the following:

    Click : Administrator.
    Select Full Administration
    Select the users Archive file and add him as an Administrator to his archive file.
    Then copy the file back to his/her local disk.

    +
    0 Votes
    dcsmith

    This is what our IT services had me do and it worked.

    1) Open Internet Explorer (even if you use a different default browser), and go to Tools, Internet Options, and click on the "Programs Tab"
    2) Select "Lotus Notes" as your default email application
    3) You must close Lotus Notes and restart it, as well as close and restart Word before this will work.

    Hope that works for you as well!

    Donna

    +
    0 Votes
    computacentre

    Delete the contents of the data folder with the exception of the user id file.This will set lotus back to default so that the configuration wizard will run.It will allow you to choose the mail file and server.Also , do not delete the notes.ini file

    +
    0 Votes
    rocscb

    On the Administrator window for Domino do the following:

    Click : Administrator.
    Select Full Administration
    Select the users Archive file and add him as an Administrator to his archive file.
    Then copy the file back to his/her local disk.

    +
    0 Votes
    dcsmith

    This is what our IT services had me do and it worked.

    1) Open Internet Explorer (even if you use a different default browser), and go to Tools, Internet Options, and click on the "Programs Tab"
    2) Select "Lotus Notes" as your default email application
    3) You must close Lotus Notes and restart it, as well as close and restart Word before this will work.

    Hope that works for you as well!

    Donna