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Best phone for IT professionals...

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By my experience, having used and administered iPhones, Crackberries, Palm devices, etc. the Android-based phones just work better and more reliably than any other phone, period.
Blackberry actually is very good when used with a BES ($$$$$$), especially if you need to be able to lock/wipe a lost phone, but initial cost and setup will be prohibitive for SMB's.
The Droid and Verizon combo offers the BEST phone coverage with the ability to tether the phone via Bluetooth as a wifi hotspot for meetings in those dark nether regions where 802.11 may be absent. (Jail-breaking may be necessary).