Questions

Blank Monitor

Tags:
+
0 Votes
Locked

Blank Monitor

karlparky
If a customer called and advised that their monitor was blank what
steps would you take to try and resolve the problem
  • +
    0 Votes
    Toivo Talikka

    The following questions and actions should narrow down the fault to either the monitor, the power or the PC.

    Is the power light is on at the front of the monitor?

    Is the power cord connected to the monitor?

    Is the power outlet on the wall on and working - try to connect another monitor or PC to it.

    Is the video cable connected to the back of the monitor and to the back of the PC?

    Is the PC on?

    Swap the monitor and see if that resolves the problem.

    Does the blank monitor (of a PC) work when connected to another PC?

  • +
    0 Votes
    Toivo Talikka

    The following questions and actions should narrow down the fault to either the monitor, the power or the PC.

    Is the power light is on at the front of the monitor?

    Is the power cord connected to the monitor?

    Is the power outlet on the wall on and working - try to connect another monitor or PC to it.

    Is the video cable connected to the back of the monitor and to the back of the PC?

    Is the PC on?

    Swap the monitor and see if that resolves the problem.

    Does the blank monitor (of a PC) work when connected to another PC?