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bootmgr missing windows 7?

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I have tryed to recover it with ultimate version, it was giving option of 32 bit and 64 bit but all of them were ultimate. So I did not bother to install as it installed version home basic. And the second thing is I can not read sticker code product key sticker is worn and 2 or 3 number are deleted. I have tryed and boot to factory recovery by help of other bootable disk, and it retored to 24% and error came up bootmgr could not be restore faild to complete the restore. So you thing the factory recovery will be still usable if some how I fix the recover bootmgr. Will hp will provide me the disk If contact them?