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Brother MFC7820 will not scan with Paperport software

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Brother MFC7820 will not scan with Paperport software

russgill
Hi All,
I am trying to get a Brother MFC7820 that is on the network to scan from a laptop. I have 10-15 other laptops on the network that have no problems. I have uninstalled and reinstalled, reconfigured ports, and used the intwain.exe to reintialize the software, and still no luck. Please any advice is greatly appreciated.
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    shasca

    Does the device show any errors in device manager?
    Can you scan to any other App on this Laptop?
    At what part of the proces does it fail?
    Error messages?

  • +
    0 Votes
    shasca

    Does the device show any errors in device manager?
    Can you scan to any other App on this Laptop?
    At what part of the proces does it fail?
    Error messages?