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BSOD on XP when starting MS Office programs

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BSOD on XP when starting MS Office programs

jtankard
I have a user who is pulling her hair out. Her XP SP3 computer worked fine until she opened MS Word 07. Then it went to BSOD. I repaired Office and it worked with Word. Then she opened PowerPoint and BAM! back to bad old BSOD. Short of wiping the OS and ideas?
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    robo_dev

    word.exe /safe I think

    Also keep in mind each Office app has an assigned folder for the document, a different folder for auto-backup files, and another folder for temp files.

    Make sure those directories exist, are not full of 8 billion temp files, and the file system and/or hard drive are not corrupt.

    Safe mode loads without add-ins. Does the user have add-ins?

    Also could be a virus, or even a bad printer driver....

  • +
    0 Votes
    robo_dev

    word.exe /safe I think

    Also keep in mind each Office app has an assigned folder for the document, a different folder for auto-backup files, and another folder for temp files.

    Make sure those directories exist, are not full of 8 billion temp files, and the file system and/or hard drive are not corrupt.

    Safe mode loads without add-ins. Does the user have add-ins?

    Also could be a virus, or even a bad printer driver....