Questions

BSOD says error is video driver, removed malware but keeps doing BSOD

Tags: Malware, Windows
+
0 Votes

BSOD says error is video driver, removed malware but keeps doing BSOD

babznme
laptop is windows 7, Sony Vaio. I have run MalwareBytes, Avast boot scan, Norton scan, IObit Malware Fighter, all found and removed several infected files. Laptop will run for some time up to a few hours even. Or just a few minutes and then BSOD error 0x0000001E. I have run in safe mode and scanned and cleaned and in regular mode, scanned and cleaned. It should be running ok now. I even uninstalled some crapware that I have researched could be culprits. Is there anything else out there to scan it with. I even tried ComboFix and RogueKiller. Any ideas?

Member Answers

    • +
      0 Votes
      aidemzo_adanac

      If there is a video driver error, remove the video card physically and deleted drivers. Connect monitor directly to mobo input and reboot, then install card and drivers, swap monitor to proper card and it should reboot okay. Most trojans these days seem to go straight for video card drivers.

      If you have an onboard chipset, remove the video drivers from the control panel, probab best in safe mode, and reboot, it will reinstall drivers. OR manually install new drivers over top but it is more likely that the trojan has made it so that it ignores a driver update, unless drivers and the chipset are removed. OF course you don't have to physically remove the chipset, just remove it from the device manager and it will rediscover on reboot.

      +
      0 Votes
      babznme

      Just want to add. This morning turned on, booted, bsod with same error. restarted to normal, now has been running for an hour with no bsod. I am sure it will eventually do it again... I have updated the ATI drivers twice. It says they are current drivers. Scanning again with IObit Malware Fighter and running fine. It just did a hard blink when the screensaver came on. but is running. Any help with ATI drivers or malware cleaner would be great! Thanks!

      +
      0 Votes
      gechurch

      If the blue screen consistently says the video driver is at fault you should really consider that as a possibility. If there's a newer driver available download and install it. If you're already on the latest, uninstall it and let it reinstall on reboot. Perhaps the existing one has become corrupted due to the virus or some other factor.

      For the virus issue I suggest removing your hard drive and plugging it into another PC as a slave, and scanning it from there (I like to use Malwarebytes and SuperAntispyware but the others you listed are all good tools). I never bother scanning on an infected PC anymore. If you have a rootkit you are just wasting your time because. Plugging your drive into another PC as a slave lets you find rootkits, because they don't get a chance to hide.

      If you don't have another PC you can try downloading a bootable CD like the Ultimate Boot CD and running the scanner from that.

    • +
      0 Votes
      aidemzo_adanac

      If there is a video driver error, remove the video card physically and deleted drivers. Connect monitor directly to mobo input and reboot, then install card and drivers, swap monitor to proper card and it should reboot okay. Most trojans these days seem to go straight for video card drivers.

      If you have an onboard chipset, remove the video drivers from the control panel, probab best in safe mode, and reboot, it will reinstall drivers. OR manually install new drivers over top but it is more likely that the trojan has made it so that it ignores a driver update, unless drivers and the chipset are removed. OF course you don't have to physically remove the chipset, just remove it from the device manager and it will rediscover on reboot.

      +
      0 Votes
      babznme

      Just want to add. This morning turned on, booted, bsod with same error. restarted to normal, now has been running for an hour with no bsod. I am sure it will eventually do it again... I have updated the ATI drivers twice. It says they are current drivers. Scanning again with IObit Malware Fighter and running fine. It just did a hard blink when the screensaver came on. but is running. Any help with ATI drivers or malware cleaner would be great! Thanks!

      +
      0 Votes
      gechurch

      If the blue screen consistently says the video driver is at fault you should really consider that as a possibility. If there's a newer driver available download and install it. If you're already on the latest, uninstall it and let it reinstall on reboot. Perhaps the existing one has become corrupted due to the virus or some other factor.

      For the virus issue I suggest removing your hard drive and plugging it into another PC as a slave, and scanning it from there (I like to use Malwarebytes and SuperAntispyware but the others you listed are all good tools). I never bother scanning on an infected PC anymore. If you have a rootkit you are just wasting your time because. Plugging your drive into another PC as a slave lets you find rootkits, because they don't get a chance to hide.

      If you don't have another PC you can try downloading a bootable CD like the Ultimate Boot CD and running the scanner from that.