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Cannot find user on BlackBerry Enterprise Server Express?

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Cannot find user on BlackBerry Enterprise Server Express?

tecaprio
I get the following message when I look to add a user with out Domain to our Blackberry server:

"The BlackBerry Administration Service cannot find the records you were looking for. Verify the search criteria you specified and try again. "


I have looked on line and the suggest is to verify that the name is correct which it is. Anyone have any suggestions?

Thanks,
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    rkuhn

    I have had that problem when I deleted someone only to want to try and re-add them before the database purged the first set of records. You can force an update and then re-search.

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    rkuhn

    I have had that problem when I deleted someone only to want to try and re-add them before the database purged the first set of records. You can force an update and then re-search.