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Can't access HTTP, Can access HTTPS--What's wrong here?

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I'm not sure if you were taking a shot or you just misunderstood, but if you'd read my post, I'd said I was connecting to the user via TeamViewer and other remote-access apps. I am 1300 miles from the user, and while I have my own XP discs, that doesn't help her much. She's in an isolated area and at the mercy of unscrupulous PC repair people who rebuilt her PC last year and didn't give her back her XP disc.