Questions

Can't Access www.Google.com

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Can't Access www.Google.com

pjcannon
WinXP Pro SP2 Desktop. All updates applied. Computer crashed when applying DST updates to Outlook 2003. Since then can't access www.google.com except by ip address. This computer can access any other website by url. Identical computer in the same LAN can access google by url. Tracert from affected computer times out during the 6th hop. Tracert from other computer completes in 8 hops. I can put an entry in the hosts file and get to the website by url then but none of the links from a search then work. No Viruses or spyware on the pc. I have flushed dns, reset the tcp/ip stack, reinstalled the nic drivers, installed a different nic, done a repair install of XP. Problem repeats. Any ideas other than a complete reinstall.
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w2ktechman
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in the security settings (by URL or domain name).

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pjcannon
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Nothing blocked in security settings in IE or firefox

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sgt_shultz
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you tried hijack this and process explorer (part of sys internels)

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pjcannon
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The tracert is really strange isn't it. Ran Hijack this, Process Explorer, AVG AntiVirus & Anti Malware, Ran Spybot. Everything Clean as a whistle. Then Unistalled AVG and tried with Windows Firewall disabled to. Same results.

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sgt_shultz
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i have seen zonealarm behave oddly if corrupted. and uninstalling doesn't necessarily help. see mfg website for manual uninstall procedure. did you try another account on this box?

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pjcannon
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I quit using zonealarm back in 2000 for precisely that issue, contanstantly needing to be uninstalled for people to get the internet. I just created and tried a new user profile, no change.

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jdclyde
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If you have a bad cable, it could be making noise, causing connectivity issues.

Also, move it to a different port on the switch.

Of course, make sure you have done a complete scan for malware, while in SAFE MODE.

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pjcannon
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This has a wireless NIC, so I ran a cable to the wired NIC but no change.

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w2ktechman
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**** away all temp files, temp IE files, and cookies.
look through the registry for google.com, see if there are any offending entries. The place to start (other than a search) would be here
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\google.com]
"*"=dword:00000004
If you have a matching entry, what you say happens makes sense.