+ 0 Votes Try Google gechurch 1 year ago Note down the exact error message and type it in to Google. I'm sure others have had the same error and there are likely to be answers out there. Without having the exact error message there's not much anyone can do. + 0 Votes when you put in the recovery CD Sue T 1 year ago did it ask if you had drivers for the hard drive that you wanted to install? Also, since you just got these disks from HP why not ask them as they may have the quick simple fix for it. + 0 Votes Format New H/Drive norm7446 1 year ago If the H/Drive is Brand New it will not have any partition table on it. Without a partition table on it Windows will not be able to see the Hard Drive. So to get Windows to see the H/Drive you will have to put a partition table onto the H/Drive. Ither with another Windows PC or with a Linux Live CD that has Gparted or any other live CD/DVD that has a Partitioning program on it.